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Fiverr Pro
English
$
USD
I will be your professional customer support and live chat agent
Virtual Assistant MS Office Specialist
Welcome! I am a dedicated Virtual Assistant and Microsoft Office Specialist committed to helping businesses and individuals streamline their workflow.
I specialize in professional PowerPoint presenta...
About this Gig
Are you looking for a dedicated and reliable Customer Support Representative to handle your clients, manage support tickets, and boost your business reputation? You are in the right place!
I provide top-tier Customer Service, Email Support, and Live Chat assistance to ensure your customers receive fast, polite, and accurate answers every single time.
️ Services Included in This Gig:
Live Chat Support: Real-time assistance for visitors on your website or online store.
Email & Ticket Management: Efficiently organizing, answering, and resolving customer inquiries (Zendesk, Freshdesk, Crisp, Zoho, etc.).
E-Commerce Customer Care: Handling order tracking, order status, refunds, and general inquiries for Shopify, WooCommerce, or Amazon stores.
Social Media Response: Replying to direct messages (DMs) and comments across your social platforms.
Why Choose My Services?
️ Fast & Professional Responses: Keeping your response time low and satisfaction rate high.
Empathetic & Polite Communication: Building strong relationships with your buyers.
Problem-Solving Skills: Turning unsatisfied buyers into loyal customers.
100% Confidentiality & Data Security: Your business
Social media platform:
•
•
TikTok
•
YouTube
Service type:
Technical support
Language:
Arabic
•
English
Timezone:
24/7
Support software:
Liveagent
Knowledge base software:
Freshdesk
•
Liveagent
•
Zoho
•
Other
My Portfolio
FAQ
What tools and platforms do you have experience with?
I can work with various CRM and support platforms including Freshdesk, LiveAgent, Zoho Desk, Zendesk, Crisp, Shopify, and standard email clients like Gmail and Outlook. I can also easily adapt to any custom tool your business uses.
Which channels or platforms can you handle for support?
I can handle live chat platforms (like Tidio, Zendesk, LiveChat), email support, social media messages (Instagram, Facebook), and Shopify/e-commerce inquiries.
Do you provide support in multiple languages?
Yes, I can provide customer support in Arabic and English fluently
How do you handle complex or technical questions you don't know the answer to?
I will review your documentation/knowledge base first. If an answer isn't available, I will escalate the query to you or your designated team member according to your guidelines.
