I will be virtual assistant and customer support bilingual
25 years in Customer Service and Virtual Assistant
About this Gig
Bilingual Customer Support | Virtual Assistant with 25 Years of Experience
Hello! I am Beatriz Palma, a professional with over 25 years of experience in customer support and 20 years as an executive assistant in both English and Spanish. My background ranges from client management to business development, working with global companies in multicultural environments.
What I Offer:
- Professional customer support in English and Spanish
- Administrative assistance and schedule management
- Quick response and professional email handling
- Expat coordination and executive support
- Creation of presentations and executive reports
- Sales management support and business relationship development
My Professional Background Includes:
Mindray Medical México (Expat Coordinator, 2013-2014) - Support for Chinese clients
Aeroméxico (Customer Service Agent, 2010-2013) - Experience in CDMX and Puebla airports
Nextel México (Customer Support and Sales, 2000-2010) - 13 years in telecommunications
Fidalsa Holidays (Customer Support and Business Development, 2022-2025) - Luxury vacation rentals in Europe and Mexico
Experience on Fiverr:
I have been working on Fiverr since 2019, helping various companies.
Social media platform:
•
•
•
Service type:
Technical support
Language:
English
•
Spanish
Timezone:
UTC daytime
Support software:
Zoho Desk
•
Other
Knowledge base software:
Freshdesk
•
Freshservice
My Portfolio
3 reviews for this Gig
| (3) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
F fjvezz

United States
We are very impressed with her work; she hits the mark every time. We definitely plan on continuing our collaboration.
$50-$100
Price
6 days
Duration
Helpful?F fjvezz

United States
She has done an exceptional job and met all expectations. We intend to continue utilizing her services.
$50-$100
Price
10 days
Duration
Helpful?A 
alejandroglv470

Mexico
Gracias Beatriz, me gustó mucho tú trabajo y seguro seguiremos trabajando juntos, la recomiendo al 100!!
Up to $50
Price
3 days
Duration
B Seller's Response
Helpful?
3 reviews for this Gig
| (3) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
F fjvezz

United States
We are very impressed with her work; she hits the mark every time. We definitely plan on continuing our collaboration.
$50-$100
Price
6 days
Duration
Helpful?F fjvezz

United States
She has done an exceptional job and met all expectations. We intend to continue utilizing her services.
$50-$100
Price
10 days
Duration
Helpful?A 
alejandroglv470

Mexico
Gracias Beatriz, me gustó mucho tú trabajo y seguro seguiremos trabajando juntos, la recomiendo al 100!!
Up to $50
Price
3 days
Duration
B Seller's Response
Helpful?

