I will provide proactive remote IT support and helpdesk for your business
Microsoft 365 and Azure Expert, Solutions Architect, Security and Compliance
About this Gig
Struggling to keep on top of day-to-day IT issues without hiring a full in-house team? I provide remote managed IT support so your business always has someone to call.
I'm Benard, Co-Founder of Cloud Centrify, a Microsoft Partner MSP. My team and I handle helpdesk tickets, monitoring, and IT troubleshooting remotely for SMBs, so you get dependable support without the overhead of hiring internally.
What I'll do for you:
Provide a remote helpdesk for day-to-day IT issues and user support
Proactively monitor your systems to catch problems before they escalate
Handle Microsoft 365, Azure, and general endpoint troubleshooting
Offer guaranteed response times based on your package tier
Act as your point of contact for IT questions, without the overhead of an in-house team
Why work with me:
Real MSP background, this is what my company does day to day, not a side gig
Comfortable supporting hybrid Microsoft/Google environments
Clear, jargon-free communication with regular updates
Message me with your team size and current setup before ordering, so I can confirm the right package for you.
FAQ
Is this fully remote?
Yes, all support is delivered remotely via helpdesk ticketing, remote desktop tools, and video calls.
What hours are you available?
Basic and Standard cover business hours (Mon-Fri). Premium includes 24/7 coverage for urgent issues.
How do you access our systems?
Via secure remote access tools you approve, such as Microsoft 365 admin roles or remote desktop software.
Can I cancel or change plans anytime?
Yes, message me anytime to adjust your package as your team's needs change.
