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I will be your live chat support agent for your business
Development and VA Services
“Good enough” isn’t in my vocabulary. I’m Syed Ameer Ahmed, a Full-Stack Web Developer, Graphic Designer & Virtual Assistant from Pakistan with 5+ years of experience. I turn ideas into high-impact di...
About this Gig
Looking for a professional expert to handle your global and South Asian customers? You are at a right place as I provide high level support in Urdu (Native), Hindi, and English. I dont just reply; I resolve queries and maintain high CSAT scores through empathetic communication.
What I Can Handle:
- Live Chat Support: Real-time help on Shopify, WordPress, & custom sites.
- Social Media: Fast replies on FB, Instagram, WhatsApp, & Telegram.
- E-commerce Ops: Order tracking, refunds, and product FAQs.
- Tech Stack: Expert in Zendesk, Intercom, Freshdesk, & Zoho.
Why Choose Me?
- Trilingual Pro: Native Urdu speaker with next level English & Hindi fluency.
- Metric Driven: Focused on high CSAT/NPS and low FRT (First Response Time).
- Brand Voice: Professional, patient, and perfectly aligned with your brand.
- 24/7 Availability: Flexible hours to ensure your customers never wait, regardless of timezone.
Have questions? Message me directly custom quotes available :')
Messaging platform:
•
SMS
•
Social media
•
Live chat
Language:
English
•
German
•
Urdu
Work model:
Project-based
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Weekly assistance
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Monthly retainer
Industry:
E-Commerce
•
Food & beverage
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Marketing & advertising
Purpose:
Business
My Portfolio
Other Virtual Assistant Services I Offer
FAQ
Are you a native Urdu , Hindi and English speaker?
Urdu is my native language, ensuring 100% natural flow and perfect grammar. Additionally, I have "next-level" proficiency in English and Hindi, allowing me to communicate and handle professional queries with complete ease and accuracy.
Which chat platforms are you familiar with?
I am highly experienced in using industry-standard support tools like Zendesk, Intercom, Freshdesk, Tidio, and Zoho Desk. I can also manage direct chats on WhatsApp, Telegram, and Social Media (FB/Instagram).
Can you work in my business's timezone?
I specialize in Non-Technical Support (Order tracking, general FAQs, account issues). However, if you provide a Knowledge Base or a script, I can quickly learn and handle more specific queries for your business.
What do I need to provide to start?
I will need access to your chat platform (login or agent invite) and any existing FAQ sheets or brand guidelines to ensure I maintain your brand’s tone of voice.
Do you offer long-term monthly support?
Yes! While my packages are for daily shifts, I am available for long-term monthly contracts. Please message me to discuss a custom monthly quote for your business.
