Browse categories
Explore
Fiverr Pro
English
$
USD
Looks Like This Service Is On Hold
I will provide professional email chat and phone customer support
India
I speak English
Virtual Assistant for Business Support Email Chat Customer Support Tech Help
Hi, my name is Bidyut Konwar. I am an experienced IT professional with 13+ years of expertise in IT services and multinational environments. I specialize in technical and customer support, virtual ass...
About this Gig
Are you looking for a reliable professional to manage your customer support through email, live chat, or phone? I provide fast, friendly, and accurate customer service to help you maintain high satisfaction, improve response times, and keep your support operations running smoothly.
With strong experience in customer support, IT communication, and CRM tools, I handle inquiries, resolve issues, respond to messages, manage tickets, document cases, and maintain a consistent brand voice. Whether you need organized email replies, real-time chat assistance, or phone-based support, I ensure every interaction is handled with professionalism and care.
I support inbox management, chat handling, ticket systems like Zendesk, Freshdesk, and Gorgias, CRM updates, order assistance, follow-ups, and escalation handling. I focus on delivering clear communication, timely responses, and a positive customer experience.
If you want dependable support that represents your business professionally, I am here to help. Contact me to discuss your needs or place an order to get started.
Purpose:
Business
FAQ
What information do you need to get started?
I need a brief description of your support needs, the platforms you use (email, chat, phone, CRM, ticketing tools), and any guidelines or scripts you want me to follow.
Which tools and platforms do you work with?
I support Gmail, Outlook, Zendesk, Freshdesk, servicenow, teamviwer, Anydesk, ultravivew,Quick assist,WhatsApp Business, and other customer service tools.
Can you handle multiple support channels at once?
Yes. I can manage email, live chat, and phone support together depending on the package you choose
Do you provide scripted or unscripted replies?
Both. I can follow your existing scripts or create professional, brand-aligned responses for your customers.
Will you work in my time zone?
Yes. I can adjust to your preferred work window. Please mention your time zone before placing an order.
Do you offer long-term or full-time support?
Yes. I can provide ongoing daily support or extended hours. Contact me for a custom package.
Can you handle order support and complaint resolution?
Absolutely. I manage order status updates, tracking, returns, refunds, and customer escalations professionally.
Is phone support included in all packages?
Phone support is included only in the Premium package. You can request a custom offer if you need additional hours.
Can you update CRM or ticketing systems?
Yes. I can log interactions, update cases, tag tickets, and maintain organized records.
What if I need more interactions or hours than the package offers?
No problem. I can create a custom offer tailored to your workload and business requirements.
