I will be your full time customer support and virtual assistant

Hi there,

I am Bilal H. I am providing customer support services for the past 5 years.

• Nowadays e-commerce businesses are growing fastly all over the world. I would love to add value to your business in the following ways:
• Customer Service (Social Media, E-mail, and Live Chat) 
• E-commerce Support.
• Store management.
• Fulfillment via Shopify, Woocommerce, AliExpress, Oberlo, DSers, CJ Dropshipping, and Eprolo.
• Customer exchange, refund, and chargebacks.
• Product Listing.
• Keep a record of the progress.
• Answer incoming calls and outbound calls , respond to customers' emails, and follow up also
• Management and resolving customer complaints.
• Sell products or Services and place customer orders in the computer system.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Process orders, forms, and application.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.