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I will best customer support agent for email, chat and phone support
Customer Support and Airbnb Co host
I'm a full-time freelancer specializing in CUSTOMER SUPPORT and AIRBNB CO HOST & VIRTUAL ASSISTANT. I'm a self-starter, always learning, and committed to providing professional, accessible, and respon...
About this Gig
Greetings, 3-Day Free Trial.
Are customer queries taking up too much of your time? I help busy e-commerce stores with Shopify customer support and Shopify customer service across Shopify, Amazon, eBay & Etsy, so you can focus on sales while I manage your customer services as a virtual assistant.
With 4+ years of experience in Shopify customer support, Shopify customer service, Email support, and live chat support, I provide fast, reliable, and friendly support that resolves issues quickly and turns unhappy buyers into satisfied repeat customers.
Heres how I can help you:
- Email support & live chat support
- Ticket Management & Data entry
- Order tracking, fulfillment, and refunds
- PayPal & Klarna dispute resolution
- Shopify chargeback management
- Messaging across Shopify, Amazon, eBay, and Etsy
- Phone support
Tools I use:
Zendesk, Freshdesk, Zoho, Gmail, HelpScout, HelpDesk, Google Workspace
Why clients choose me:
I communicate clearly, solve issues with empathy, and go the extra mile. As a virtual assistant and Shopify customer support expert, I deliver professional, fast, and friendly service that boosts retention, reduces complaints, and saves your time.
Let's discuss it further.
Social media platform:
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Service type:
Technical support
Language:
English
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French
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German
Timezone:
24/7
Support software:
Zoho Desk
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Freshdesk
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Zendesk
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Liveagent
Knowledge base software:
Freshdesk
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Freshservice
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Liveagent
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Zoho
My Portfolio
FAQ
What types of customer issues can you handle on Shopify?
I manage product questions, order tracking, returns & refunds, payment disputes, customer complaints, live chat escalations, general support, and voice calls when required.
What timezones / hours do you work?
I’m flexible and provide full-time or shift-based coverage, including evenings, weekends, or 24/7 support if needed. Let’s align with your customer peak hours.
Which tools / platforms do you use?
I’m skilled in Zendesk, Gorgias, Freshdesk, HelpScout, Shopify Inbox, and more. I can also adapt quickly to custom tools or CRMs.
Do you offer multilingual support?
Yes, if you can response more than one language, list which. This adds value, especially for stores selling internationally.
What if my customer volume exceeds the package limit?
We can also create a custom offer or add-on hours to ensure your customers are always supported without compromising quality.
What specific platforms do you support for e-commerce customer service?
I provide customer service support across multiple e-commerce platforms, including TikTok, Shopify, Amazon, Etsy, eBay, and WooCommerce. I handle order fulfillment, processing, scheduling, refunds, disputes, chargebacks, and complete store management.
