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I will manage and improve your customer support operations

Ricardo

Costa Rica

I speak Spanish, English, Portuguese

Operations Customer Support Specialist, Process Optimization

I specialize in helping businesses save time and operate more efficiently by organizing workflows, managing inboxes, handling customer support, and streamlining day-to-day operations. With a results-...
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About this Gig

I am an experienced Operational lead with a strong background managing large customer support teams across the world. I also hold an MBA with a focus on Customer Experience.


I help business improve their customer experience by providing efficient, professional, and scalable support solutions.


What can I do for you?


Handle customer emails and chats

Improve response times and quality

Create Support workflows and SOPs

Analyze and optimize your support process

Train or guide your team

Risk analyzes based on audits

Act as your consultant


Get Senior Level Operations support without the cost of hiring a full-time manager

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manage and improve your customer support operations
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manage and improve your customer support operations
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manage and improve your customer support operationsmanage and improve your customer support operationsmanage and improve your customer support operations

Service type:

Customer Care Strategy Development

+2 more

Industry:

Education

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Food & beverage

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Sports & fitness

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