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Fiverr Pro
English
$
USD
I will provide customer service and customer support
Customer Support, Communication Specialist and Corporate Trainer
I am a Customer Support and Customer Communication specialist with 4+ years of experience in customer support and customer experience, including 4 years in management roles covering team leadership, t...
About this Gig
Are you looking for someone reliable to help with customer support for your business?
I can help you handle customer messages professionally across email, live chat, social media, reviews, Shopify, or other agreed platforms.
With 4+ years of experience in customer support and customer experience, including 4 years in management roles covering team leadership, training, and training management, I understand how important clear, fast, and organized communication is for customer satisfaction.
I can assist with:
- Email customer support
- Live chat support
- Social media customer messages
- Providing tech support & troubleshooting ️
- Shopify / e-commerce support
- Order status and delivery questions
- Returns and refund requests based on your store policy
- Fulfillment-related customer communication
- Product availability and general inquiries
- Short activity summary
- Multilingual support, if needed, using assisted tools and manual review
Why work with me?
- Professional and friendly communication
- Structured message handling
- Customer-focused replies
- Clear expectations before starting
Please message me before placing an order so we can agree on your store, channels, message volume, and support needs.
Service type:
Non-technical support
Language:
English
•
Romanian
Timezone:
UTC daytime
Support software:
Zoho Desk
•
Freshdesk
•
Zendesk
•
Salesforce
Knowledge base software:
Document 360
•
Confluence
FAQ
Can you help with Shopify or e-commerce customer support?
Yes. I can help with customer messages related to orders, delivery, returns, refunds, product availability, general questions, and support requests, based on your store policies and approved instructions.
Do you handle refunds, returns, or fulfillment-related messages?
Yes, I can assist with returns, refund requests, order updates, and fulfillment-related customer communication, but only according to your store policies and approved instructions.
Can you work with my templates, FAQs, and store policies?
Yes. I can work with your existing templates, FAQs, return policy, shipping policy, refund policy, and approved answers to keep customer communication consistent with your business.
Can I hire you for long-term support?
Yes. This gig can be used for short-term support, but long-term or monthly customer support can also be discussed through a custom offer.
Do you provide phone support?
Phone support is not included by default. My main focus is written customer communication through email, live chat, social media messages, reviews, and e-commerce platforms. Phone support can be discussed separately.
Do you provide 24/7 customer support?
No, 24/7 support is not included by default. I provide support during agreed working hours. If you need extended availability, please message me first so we can discuss what is possible.
Do I need to contact you before placing an order?
Yes, please message me before placing an order. This helps us agree on your support channels, message volume, working hours, response expectations, and the type of customer inquiries you need help with.
