I will be your dutch ecommerce customer support agent shopify and woocommerce
Bringing your business to the next level
About this Gig
Hi! My name is Alaa
I provide customer support for ecommerce stores, including Shopify and WooCommerce, in Dutch and English.
If you need a reliable customer support agent, I can help you manage your daily support smoothly and professionally.
With 12+ years of experience in customer service, I handle:
- Customer support (all channels)
- Email support, live chat support & social media support
- Returns & refunds
- Order questions and follow-ups
- Review replies (friendly and professional)
I have worked with CRM and support tools like Zendesk, Freshdesk, Trengo, Respond.io, Gorgias, and Intercom. I can quickly adapt to your workflow and tone of voice.
I also have a background in web development, so I can assist with basic setup and store-related tasks when needed.
If you're looking for long-term customer support or extra help during busy periods, feel free to message me before ordering.
Industry:
Business
•
Retail & wholesale
•
Technology & internet
Platform:
Shopify
Language:
Dutch
FAQ
What kind of tasks can you help me with?
I can handle customer support for your Shopify/WooCommerce store: inbox management, customer questions, returns/refunds, order updates, and review replies.
Which languages do you work in?
Dutch and English.
Can you work during specific hours?
Yes. Send me your preferred working hours and time zone, and I’ll confirm my availability.
Are you familiar with specific tools or systems?
Yes. I’ve worked with Shopify/WooCommerce and support tools like Zendesk, Freshdesk, Trengo, Respond.io, Gorgias, Intercom, and email inbox systems.
What if I need more support than what’s included in the package?
No problem. You can add extra hours as a Gig Extra or message me for a custom offer.
