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English
$
USD
I will provide patient, clear, and personal remote tech support
Data cleanup, analytics, and tech support from a middle school teacher
I have worked as a teacher for the past 13 years, mostly middle school math. As a teacher, I frequently gathered, organized, and analyzed student data to inform teaching decisions. I taught over doze...
About this Gig
Frustrated with technology? I'm here to help you solve it without the jargon or judgment.
I specialize in helping everyday people overcome their tech challenges. Whether your computer is running slow, you can't connect to WiFi, your printer won't work, or you need help setting up software, I'll guide you through the solution in plain English.
What Makes Me Different: I'm not just a tech person. I'm a teacher with 13 years of experience explaining complex topics simply. I spent five years providing remote tech support to students, families, and colleagues who weren't "tech people." I know how to break down confusing problems into easy steps, and I never make you feel bad for asking questions.
I Can Help With:
- Slow computers and software issues
- Email and password problems
- Printer and WiFi connectivity
- Video calling setup (Zoom, Teams, Meet)
- Software installation and updates
- File organization and cloud storage
- Chromebook troubleshooting
- And many other common tech frustrations
My Promise: I'll treat your tech problem with patience and respect. You'll understand not just what we fixed, but why it happened and how to prevent it next time.
Device:
Desktop
•
Laptop
•
Tablet
•
Router
•
Printer
Operating system:
Windows
•
Linux
•
Android
•
Ubuntu
FAQ
How does remote tech support work?
After you order, we'll schedule a time that works for you. We'll connect via Zoom or another screen-sharing platform where I can see your screen and guide you through fixing the issue. You stay in control of your computer the entire time.
Do you only do live sessions, or can you help me without a video call?
I offer both! While live screen-sharing is usually the fastest way to solve problems, I also provide asynchronous support. You can send me screenshots, descriptions, or short videos of your issue, and I'll send back detailed written or video instructions.
What if my problem takes longer than the time I purchased?
I'll let you know if we're running close to the time limit. You can choose to purchase additional time, or we can schedule a follow-up session. I won't leave you hanging with a half-solved problem.
I'm not very tech-savvy. Will I be able to follow along?
Absolutely! That's my specialty. I've helped countless people who describe themselves as "bad with computers." I'll go at your pace and explain everything in plain English, not tech jargon.
What if you can't solve my problem?
If I determine that your issue is beyond what I can help with remotely (like hardware repair), I'll let you know right away and provide a full refund.
Will you have access to my personal information?
I can only see what you show me on your screen. I'll never ask for passwords or financial information. If we need to access sensitive areas, I'll guide you through doing it yourself or ask you to hide sensitive information first.
Do you provide ongoing support or just one-time help?
Both! You can book one-time sessions for specific issues, or return whenever you need help. Some clients book me regularly for tech questions as they come up.
