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English
$
USD
I will provide expert customer support virtual assistant services
Knowledgeable Content Writer, Virtual Assistant
In my creative content writing journey, I've woven tapestries of imagination, transporting readers to worlds beyond reality.
Crafting blogs, articles, social media posts, and immersive stories, I've...
Level 1
Has met certain performance criteria and shows strong potential in the marketplace.
About this Gig
Boost Your Customer Satisfaction with Expert Customer Support Services!
Hello there!
I will provide you with top-notch Live Chat Support, Email Support, and Phone Support to help your business thrive.
Here's What I Offer:
- Email Support: Managing general inquiries, special requests, and resolving tech issues effectively.
- Chat Support: Engaging with customers and responding to messages in under 1 minute (Live Chat SLA).
- Technical Support: Addressing technical concerns via chat, email, or phone.
- Phone Support: Delivering friendly and professional phone call assistance.
- Order Management: Processing orders, handling refunds, scheduling, and keeping order details updated.
- Daily Reporting: Transparent end-of-day updates on performance and progress.
Platforms Im Skilled In:
- Amazon
- Shopify & Shopify Inbox
- ZOHO & ZOHO Mail
- Branch Loan app
- FreshDesk
- Google Mail
- WhatsApp Business
- Social Media Platforms
Why Work With Me?
With expertise in top customer service tools and a focus on fast, reliable, and friendly support, I'm committed to ensuring your customers have a great experience every time.
Feel free to reach out before placing your order to discuss your needs in detail. Thank you!
Social media platform:
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Other
Service type:
Technical support
Language:
English
•
German
•
Swahili
Timezone:
24/7
Support software:
Zoho Desk
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Freshdesk
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Zendesk
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Salesforce
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Liveagent
Knowledge base software:
Freshdesk
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Liveagent
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Zoho
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Other
FAQ
1. What customer support tools or platforms are you familiar with?
I am experienced with platforms like Amazon, Shopify, Shopify Inbox, ZOHO, ZOHO Mail, Loan apps, FreshDesk, Google Mail, Branch loan app, WhatsApp Business, and social media replies.
2. Do you offer 24/7 customer support?
Yes, I can provide round-the-clock support based on your business needs. Let’s discuss the details to customize a schedule that works for you.
3. Can you handle technical support queries?
Absolutely! I have experience resolving tech-related issues over chat, email, and phone. Let me know your specific requirements.
4. How do you ensure timely responses to customers?
I guarantee fast response times with a dedicated SLA of under 1 minute for live chat and prompt replies for email and phone support.
5. Can you manage refunds and order processing?
Yes, I am skilled in handling refunds, partial refunds, order updates, and scheduling to ensure smooth operations for your business.
6. Can you handle high-volume inquiries?
Yes, I have experience managing high volumes of inquiries efficiently while maintaining quality and customer satisfaction.
7. What sets you apart from other customer support freelancers?
I bring a customer-first approach, extensive experience with leading tools, and a commitment to fast, reliable, and empathetic service.
8. Can I contact you before placing an order?
Of course! I encourage you to reach out so we can discuss your specific needs and create a customized solution for your business.
Reviews
1 reviews for this Gig
| (1) | ||
| (0) | ||
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
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Most relevant
K kev_tum
Repeat Client
Kenya
Outstanding work!!I love how fast and efficient Brenda is and i would recommend her for her customer service skills. Thank you a lot.
Up to $50
Price
1 day
Duration
Helpful?
Reviews
1 reviews for this Gig
| (1) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
K kev_tum
Repeat Client
Kenya
Outstanding work!!I love how fast and efficient Brenda is and i would recommend her for her customer service skills. Thank you a lot.
Up to $50
Price
1 day
Duration
Helpful?
