I will rewrite confusing documentation that is costing time, money, and errors

If you have a document, resource, SOP, article, etc. that is supposed to help your team but is actively making things worse, send it to me. Tell me who the audience is, what the intended purpose is, and why (if you know) it isn't working. I'll send back a version built around function and made for adoption.

Recently, I worked with a company whose employees continued to make the same costly mistake during a sales process. The resource existed, but as a dense wall of text that made it impossible to pick out the steps required quickly when needed.

I reworked what was quickly becoming the company's highest-liability internal resource, and within two months, financial loss tied to that process dropped by 25-30% after the rewrite.

Tiers:

• Basic - $45: One document, up to 2 pages. 1 revision. (750 words included)
• Standard - $110: One document, up to 5 pages. Includes a summary of what changed and why. 2 revisions. (2,000 words included)
• Premium - $225: Full document set. No document quantity limit, word limit still applies. Summary included. 2 revisions. One call to review changes if needed. (4,000 words included)