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$
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I will build an ai knowledge assistant for customer support, sales and internal teams
Austin Hubbard
About this gig
I build AI-powered knowledge assistants that help businesses provide fast, accurate answers wherever questions come up whether thats for customers, sales conversations, or internal teams.
The assistant is trained only on information you provide, such as FAQs, website content, internal documents, employee handbooks, policies, or procedures. Instead of searching through files or interrupting coworkers, users can simply ask a question and receive a clear, approved response.
This assistant can be used publicly on a website to answer customer and sales questions, or internally by employees during live calls, onboarding, or daily operations. It follows strict rules to avoid guessing and escalates when information isnt available.
Each setup is customized to your business, including what information the assistant can access, how it responds, and where its deployed (public-facing, internal, or both). The goal is to reduce repetitive questions, improve consistency, and make trusted information instantly accessible.
Get to know Austin Hubbard
Austin Hubbard
AI Customer Support Assistant Specialist
- FromUnited States
- Member sinceJan 2026
Languages
English
I help businesses reduce customer support workload by building custom AI-powered support assistants trained on their real business information.
These are not generic chatbots. I design AI support systems that use a company’s FAQs, policies, documentation, and approved responses to provide accurate and consistent customer support while avoiding hallucinations or incorrect answers.
My process focuses on:
• Clear rules and boundaries
• Business-specific knowledge
• Reliable escalation to human support
• Simple, easy-to-use systems
This allows businesses to save time, reduce repetitive support
Other AI Development Services I Offer
FAQ
What exactly is this AI assistant?
It’s a knowledge-based AI assistant trained on your approved content to provide accurate, consistent answers without guessing.
Can this be used internally by employees?
Yes, it can be used internally to help employees quickly find answers from policies, handbooks, or internal documents.
Will the AI make up answers or guess?
No, it’s configured with strict rules to only answer from provided information and escalate when unsure.
What information can the assistant use?
It can use FAQs, website pages, internal documents, policies, SOPs, and employee handbooks that you provide.
Do I need technical skills to use this?
No, everything is set up for you and simple usage instructions are included.
Can this be customized to my business?
Yes, each assistant is tailored to your documents, tone, and specific use case.
Where can the assistant be deployed?
It can be used on a website, internally by staff, or both, depending on your needs.
Do you offer ongoing updates or maintenance?
Yes, updates can be provided to add new information or refine responses as your business changes.
