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English
$
USD
I will be your virtual assistant for reservations and customer support
About this Gig
Struggling to keep up with reservations and customer messages while running your business?
I'm Carla, a virtual assistant with 3+ years of hands-on experience in customer service and reservation management across hotels (Le Meridien Ra Beach Hotel & Spa, Zafiro Hotels) and restaurants handling events and bookings.
What I can help you with:
- Managing your reservation calendar and avoiding double bookings
- Responding to customer/guest messages via chat, email, or WhatsApp
- Setting and confirming appointments
- Handling cancellations, changes, and complaints professionally
- Providing regular summary reports so you always know what's happening
Why work with me:
- Fluent in Spanish, English, and Catalan
- Used to fast-paced, high-pressure environments
- Reliable, organized, and detail-oriented
- Flexible availability to match your business hours
Let's talk about what your business needs, and I'll create a plan that fits. Message me before ordering if you have questions!
Messaging platform:
•
SMS
•
Social media
Language:
Catalan
•
English
•
Spanish
Work model:
Weekly assistance
•
Monthly retainer
Industry:
Food & beverage
•
Travel & tourism
•
Hospitality
Purpose:
Business
FAQ
What are your working hours?
I'm based in Spain (CET/CEST time zone). I'll agree on a specific response schedule with you so it fits your business hours and guest/customer needs.
Do you only work with Airbnb hosts?
No, I work with any business that needs help managing reservations and customer communication, including hotels, restaurants, and service-based businesses.
What if I need more messages or hours than my package includes?
No problem, you can add extra messages or hours anytime through the gig extras, without needing to wait for your current package to end.
What languages do you speak?
I'm fluent in Spanish, English, and Catalan, so I can communicate with international customers or guests without issues.
