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I will be your personalized virtual assistant

5.0
5.0

Kenya

I speak English

28 orders completed

Executive Virtual Assistant Customer Service Representative

I am a highly skilled and detail-oriented Virtual Assistant with over six years of experience in administrative support, executive assistance, and customer success. My expertise lies in heavy calendar...
About this Gig

As an Executive Virtual Assistant, I offer the following services:

Administrative Support

  • Heavy calendar and schedule management
  • Email inbox management and organization
  • Preparing meeting agendas, materials, and reports
  • Taking minutes and tracking action items from meetings
  • Booking travel arrangements (flights, hotels, transport)
  • Managing contacts and client communications

Customer & Client Support

  • Responding to inquiries and managing customer relations
  • Handling complaints and providing resolutions
  • Processing orders, refunds, and follow-ups
  • Scheduling appointments and coordinating meetings

Project Management

  • Coordinating tasks and deadlines with teams
  • Creating and updating project timelines
  • Tracking project progress and deliverables
  • Ensuring smooth workflow and communication

Business Operations & Process Optimization

  • Creating standard operating procedures (SOPs)
  • Implementing automation tools to enhance efficiency
  • Managing CRM and database systems
  • Researching and recommending best practices

Financial & Invoice Management

  • Sending invoices and tracking payments
  • Budgeting and expense tracking
  • Basic bookkeeping and financial reporting

Purpose:

Personal

Work model:

Project-based

Reviews

12 reviews for this Gig
5.0

(12)
(0)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    5
  • Recommend to a friend
    5
  • Service as described
    5
Sort By
Most relevant
  • T
    image-docs

    thefsfg

    Repeat Client

    US

    United States

    5

    amazing willing to work with her again!

    Helpful?
    Yes
    No
  • J
    image-docs

    jeremyiyc

    IT

    Italy

    5

    Caroline is very fast, accurate and a Great Asset to any Website, Director or Company. Keep up the good work and I look forward to working together on any future projects.

    Helpful?
    Yes
    No
  • M

    mperdue

    Repeat Client

    US

    United States

    5

    Seller did a great job. Just what I was looking for.

    Helpful?
    Yes
    No
  • H

    hiadam

    US

    United States

    5

    thank you very much

    Helpful?
    Yes
    No
  • E
    image-docs

    edwinculver

    US

    United States

    5

    Carolyne was fast to respond and very flexible!

    Helpful?
    Yes
    No
Reviews

12 reviews for this Gig
5.0

(12)
(0)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    5
  • Recommend to a friend
    5
  • Service as described
    5
Sort By
Most relevant
  • T
    image-docs

    thefsfg

    Repeat Client

    US

    United States

    5

    amazing willing to work with her again!

    Helpful?
    Yes
    No
  • J
    image-docs

    jeremyiyc

    IT

    Italy

    5

    Caroline is very fast, accurate and a Great Asset to any Website, Director or Company. Keep up the good work and I look forward to working together on any future projects.

    Helpful?
    Yes
    No
  • M

    mperdue

    Repeat Client

    US

    United States

    5

    Seller did a great job. Just what I was looking for.

    Helpful?
    Yes
    No
  • H

    hiadam

    US

    United States

    5

    thank you very much

    Helpful?
    Yes
    No
  • E
    image-docs

    edwinculver

    US

    United States

    5

    Carolyne was fast to respond and very flexible!

    Helpful?
    Yes
    No