I will provide l1 l2 IT helpdesk support fast reliable

Md Sajjad

Bangladesh

I speak Bengali, English

IT Support Specialist L2 MSP Engineer

I am a dynamic and results-driven professional with over 7 years of experience spanning IT support, education management, and administration. I have a proven ability to manage complex technical enviro...
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About this Gig

What I offer:

With hands-on experience in both Level 1 and Level 2 helpdesk support, I deliver prompt, professional, and solution-driven assistance that your customers and end-users can rely on every single time.

Level 1 Support includes:

  • Password resets and account management (Active Directory, Microsoft 365)
  • Basic software installation, configuration, and troubleshooting
  • Ticket logging, tracking, and escalation (HaloPSA, ServiceNow, Zendesk, Freshdesk, Jira)
  • Printer, peripheral, and hardware setup support
  • First-call resolution for common user issues

Level 2 Support includes:

  • Advanced OS troubleshooting Windows 10/11, macOS
  • Application errors, system performance, and software conflicts
  • Remote desktop support (NinjaOne, TeamViewer, AnyDesk, RDP)
  • Microsoft 365 / Google Workspace administration and issues
  • Escalated ticket resolution and root cause analysis

Why clients choose me:

  • Clear, jargon-free communication tailored to all technical levels
  • Rapid response time and adherence to SLA standards
  • Strong documentation habits
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provide l1 l2 IT helpdesk support fast reliable
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provide l1 l2 IT helpdesk support fast reliable
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provide l1 l2 IT helpdesk support fast reliableprovide l1 l2 IT helpdesk support fast reliableprovide l1 l2 IT helpdesk support fast reliable

Device:

Desktop/Laptop

Operating system:

Windows

Also delivering:

Remote connection support

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Documentation

My Portfolio

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