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Fiverr Pro
English
$
USD
I will be your customer support for email and live chat support
Administrative Assistance, Customer Service and IT Support
Detail-oriented IT & Customer Support professional with almost 7 years of experience in high-volume environments. I offer virtual assistant support and administrative tasks, ticket & incident manageme...
About this Gig
Slow response times cost you customers. I'll make sure that doesn't happen.
With almost 7 years in customer-facing roles and hands-on quality review experience, I provide reliable, friendly support that keeps your customers informed and your queue under control:
- Email and live chat support
- Ticket triage and prioritization
- Response templates and FAQ creation
- Following up on open cases until resolved
- Basic complaint handling and de-escalation
I'm fluent in English and Portuguese, comfortable spanish. Flexible with common ticketing and helpdesk tools, and focused on accuracy and tone as much as speed. Message me with your tools and typical volume before ordering, so I can tailor the package to your needs.
FAQ
Which platforms do you support?
Live chat, email, and most standard ticketing systems (e.g. Zendesk, Freshdesk). Let me know yours and I'll confirm fit.
Can you cover specific hours or time zones?
Yes, within reason! Tell me your preferred coverage window and I'll let you know what's realistic.
Do you handle complaints?
Yes, at the Standard/Premium level. For sensitive or high-risk escalations, we can agree on a clear handover process.
