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Fiverr Pro
English
$
USD
I will provide IT help desk and technical support for your business
Administrative Assistance, Customer Service and IT Support
Detail-oriented IT & Customer Support professional with almost 7 years of experience in high-volume environments. I offer virtual assistant support and administrative tasks, ticket & incident manageme...
About this Gig
Need reliable IT support without hiring in-house? I've got you covered.
I'm a Service Desk technician with almost 4 years of IT experience and close to 7 years in customer support overall, working ITIL-aligned processes for a global organization. I offer:
- Incident and service request handling
- Remote troubleshooting (software, accounts, connectivity)
- Password resets and access management
- Technical documentation and knowledge base articles
- Escalation handling with clear, complete notes
I'm certified in ITIL 4 Foundation, Microsoft Azure and Security Fundamentals, and comfortable with tools like ServiceNow, Active Directory, and Microsoft 365. Message me with details about your systems and typical ticket volume before ordering so I can scope things properly.
Device:
Desktop
•
Laptop
•
Mobile
•
Tablet
Operating system:
Windows
•
IOS
•
Android
FAQ
Can you access our systems remotely?
Yes, through secure remote access tools you approve. I never ask for credentials outside your standard process.
Do you cover urgent/emergency issues?
Within the hours purchased, yes. For guaranteed after-hours coverage, message me to discuss a custom arrangement.
What systems have you worked with?
ServiceNow, Active Directory, Windows 7-11, Microsoft 365, Okta, and standard VPN/security tools.
