I will manage your shopify store and e commerce customer service shopify assistant
social mediaVirtual assistance
About this Gig
Are you an e-commerce brand owner overwhelmed by daily customer emails, supplier tracking, and chaotic order returns? I help Shopify and Amazon sellers scale their businesses smoothly by managing their front-facing customer service and backend store operations efficiently.
As an experienced E-Commerce Virtual Assistant, I protect your store's reputation, keep your customers happy, and handle the daily administrative fires so you can focus entirely on marketing and inventory.
What I Will Handle For You:
- Customer Support: Fast, professional email and live chat responses using your brand voice.
- Order Fulfillment: Tracking supplier shipments and processing refunds or exchanges.
- Shopify Management: Updating product descriptions, managing reviews, and monitoring stock levels.
- Social Media Support: Replying to customer inquiries in your Instagram and Facebook DMs.
Stop letting unread customer support tickets ruin your store's ratings. Let me provide the professional, reliable support your customers deserve.
Order now, or send a direct message to discuss a customized daily or weekly management package
Purpose:
Business
Other Virtual Assistant Services I Offer
FAQ
What e-commerce platforms do you work with?
I specialize in Shopify, Amazon Seller Central, WooCommerce, and eBay.
How do you handle customer support tickets?
I use platform-native tools or helpdesk software like Zendesk, Gorgias, and Tidio.
Will you create the customer response templates?
If you don't have templates, I can help draft standard FAQs for shipping, refunds, and order updates.
Do you handle phone-based customer calls?
No. I provide text-based support only, including email, live chat, and social media direct messages.

