I will be customer service representative, customer support agent, virtual receptionist

4.3
4.3

Kenya

I speak English

6 orders completed

The Virtual Assistant who makes your life easier

Hello, I am Beatrice Kimani, a highly organized and detail-oriented Virtual Executive Assistant who supports busy professionals. I have prior administrative experience and excellent communication skil...
About this Gig

Hello,

I'm Beatrice Kimani, your next Virtual Assistant.....

Services I Offer:

  • Customer Service & Support - Handling inquiries, complaints, and feedback
  • Virtual Receptionist Duties - Call answering, message taking, appointment scheduling
  • Live Chat & Email Support - Real-time assistance for eCommerce & service-based businesses
  • Order Processing & Tracking - Managing purchases, refunds, and returns
  • Technical Support Assistance - Basic troubleshooting for software & products
  • Data Entry & CRM Management - Keeping customer records organized
  • Appointment Setting & Calendar Management - Ensuring smooth scheduling
  • Inbound & Outbound Calls - Professional phone etiquette for sales & support


Industries I Serve:

  • E-commerce & Retail
  • Healthcare & Telemedicine
  • Real Estate & Property Management
  • Travel & Hospitality
  • SaaS & Tech Companies
  • Legal & Financial Services

Social media platform:

Facebook

Twitter

Instagram

LinkedIn

Service type:

Technical support

Language:

English

Timezone:

24/7

Support software:

Zoho Desk

Freshdesk

Zendesk

Salesforce

Liveagent

Knowledge base software:

Document 360

Confluence

Freshdesk

Reviews

1 reviews for this Gig
4.3

(0)
(1)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    4
  • Quality of delivery
    4
  • Value of delivery
    5
Sort By
Most relevant
  • Y

    yourtopia

    GB

    United Kingdom

    4.3

    Beatrice is such a joy to work with and has been extremely professional from start to finish!. She has taken the time to understand my business and ask great questions to help her in future projects, which I look forward to working with her on.

    Up to $50

    Price

    4 days

    Duration

    Helpful?
    Yes
    No
Reviews

1 reviews for this Gig
4.3

(0)
(1)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    4
  • Quality of delivery
    4
  • Value of delivery
    5
Sort By
Most relevant
  • Y

    yourtopia

    GB

    United Kingdom

    4.3

    Beatrice is such a joy to work with and has been extremely professional from start to finish!. She has taken the time to understand my business and ask great questions to help her in future projects, which I look forward to working with her on.

    Up to $50

    Price

    4 days

    Duration

    Helpful?
    Yes
    No