I will audit your gorgias setup and show you what to fix first

Germany

I speak English, German

1 order completed

Gorgias and AI Agent Expert for Smarter, Scalable Customer Support

Hi, I’m a Gorgias Partner & AI Agent Expert with 12+ years in Customer Service and CX Operations, helping DTC e-commerce brands build smarter, more scalable support operations. I specialize in Gorgi...
About this Gig

Your Gorgias account works. But something feels off. Response times creep up, rules conflict, tickets are getting more and more, and you can't quite see where the bottleneck is.


I'm an official Gorgias Partner and CX operations specialist. I've spent 3+ years inside DTC support setups and 12 years before that leading CS teams. I audit what you have and tell you what to fix first.


What you get:

  • Full review of your Gorgias setup: rules, views, macros, ticket fields, integrations
  • Written Report
  • Call to walk through findings (30min call for Basic, 60min call for Standard and Premium)


Available as add-ons:

  • AI Agent review (Guidances, Flows, AI Actions)
  • Additional stores
  • Detailed macro and rule content review
  • Full implementation
  • AI Agent Implementation
  • Agent SOPs and team guides


I work with founders and CS leads at DTC brands from early-stage to 9-figures.

I will not recommend automating things your data does not support, and I do not guarantee KPIs I cannot control.


If you are not sure which package fits, message me before ordering.

Support software:

Other

Knowledge base software:

Other

My Portfolio