I will review your gorgias analytics and improve cx performance

Germany

I speak English, German

Optimizing Gorgias and CX systems to boost efficiency and growth

Hi, I’m Anja, A CX & Customer Service Consultant with 12+ years in leadership and 3+ years optimizing e-commerce operations as an official Gorgias Partner. I help e-commerce brands streamline CX op...

About this Gig

Your Gorgias account is full of data. Most of it goes unread.

I'm an official Gorgias Partner and CX operations specialist. I help DTC and Shopify brands turn helpdesk data into operational decisions: what to automate, what to fix first, where the team is losing time, and what your contact reasons are actually telling you.

This gig is a structured analytics review of your Gorgias setup. You get a clear picture of how your support operation is performing, where the inefficiencies are, and what to do about it.

What you can expect:

Contact reason analysis (what customers actually contact you about, if this is set up and used)
Ticket volume and response time patterns
CSAT review
Automation opportunities, ranked by impact and risk
Agent performance trends (if you have a team)
A prioritized action plan you can hand to your team for standard and premium tier

I work with founders and CS leads at brands ranging from early-stage to 9-figure DTC.

I do not guarantee KPIs I cannot control, and I will not recommend automating things your data does not support.

If you are not sure which package fits, send me a message before ordering.