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Fiverr Pro
English
$
USD
I will build a rag ai chatbot that answers for your help center docs
Chris
About this gig
Your help center already holds the answers. Your team and customers just can't find them fast enough.
I'll turn your help documents into an AI answer tool (RAG). Ask in plain words and get clear, step-by-step answers with links to the source articles, so every answer can be checked before it's sent to a customer.
What you get:
- Your help articles collected, split into passages and indexed by meaning
- A chat tool your team can use straight away
- Every answer linked to the URL it came from
- If your source don't cover a question, it says so instead of guessing
- A log of questions it couldn't answer, so you know which articles to write
- Tested on real questions before launch, with a pass/fail scorecard
- The first month of hosting included
Proven in production: my live example answers from 714 help articles and has answered 1,000+ questions for a customer service team, fast enough to use while the customer is on the phone.
Who it's for: SaaS and service businesses with a help center and a support team answering the same questions every day.
Please message me before ordering with your help center link and roughly how many articles you have.
Get to know Chris
Chris
Solving Customer issues
- FromNew Zealand
- Member sinceMar 2019
- Last delivery1 year
Languages
English
I’m a strategic Customer Success leader with 20+ years of experience at the intersection of technology, commercial growth, and client relationships. I help SaaS companies scale sustainably by designing and delivering high-impact Customer Success functions rooted in clarity, empathy, and execution.
My Portfolio
FAQ
What do you need from me to start?
Your help centre link (or your documents), roughly how many articles you have, and 10–30 real questions your team or customers ask. The real questions are how I test the tool before launch.
Will it make up answers?
It's built to answer only from your articles, and every answer links the articles it used so you can check it. If your articles don't cover a question, it says so instead of guessing, and that question is logged so you know what to write.
Can it use private documents, not just a public help centre?
Yes, in the Premium package. Private documents stay in a database kept only for you, separate from other clients.
What happens when my help articles change?
With monthly hosting, I re-read your help centre on a set schedule and re-run your test questions, so answers stay current. Without hosting, the tool answers from the articles as they were at delivery.
Do I need my own OpenAI, Supabase or Vercel accounts?
No. Every package includes the first month of hosting, AI use included. After that, choose monthly hosting from me, or buy the source code and run it on your own accounts.
Where does the tool live?
On a web link you can share with your team, or on your own subdomain (for example answers.yourcompany.com) in Standard and Premium.
What languages does it support?
It's built and tested for English. Message me before ordering if you need another language, so we can agree what's realistic.
Which AI model does it use?
A current OpenAI model chosen for fast, low-cost answers. With monthly hosting, I move you to a newer model when the current one is retired, so the tool keeps working.
Is my data used to train AI?
Your articles are stored in your own database and sent to the AI only to answer questions. OpenAI's API doesn't use that data to train its models by default.
