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Fiverr Pro
English
$
USD
I will be your professional customer support agent
About this Gig
I provide reliable, friendly, and professional customer support for businesses that need help managing daily communication and admin tasks. With more than 10 years of experience in email support, chat assistance, ticket handling, CRM workflows, admin coordination, and client communication, I help keep your inbox organized and your customers satisfied.
I respond to customer emails, manage chat conversations, handle basic troubleshooting, update tickets, complete follow-ups, schedule appointments, prepare summaries, and assist with general admin duties. I work calmly under pressure, communicate clearly, and ensure every customer receives fast, helpful, and professional assistance.
My background includes 8 years at Vox Telecom (ISP), where I supported clients, managed ticket queues, handled technical queries, and coordinated communication between teams. This experience allows me to quickly understand systems, adapt to new tools, and support businesses in fast-paced environments.
If you need dependable support to manage your inbox, chat, tickets, or daily admin tasks, I'm here to help.
Messaging platform:
•
SMS
•
Social media
•
Live chat
•
Other
Language:
English
Work model:
Project-based
•
Weekly assistance
•
Monthly retainer
Purpose:
Business
My Portfolio
Other Virtual Assistant Services I Offer
FAQ
What do you need from me to get started?
I need access to your email or chat platform, your preferred response style, and any guidelines or templates you use for customer communication.
Can you work with my CRM or ticketing system?
Yes, I have experience with ticket queues, CRM tools and structured workflows. I adapt quickly to new systems and can follow your existing processes.
Do you offer long‑term or ongoing support?
Yes, I’m available for ongoing daily, weekly or monthly support. You can message me to discuss a custom plan.
Can you handle technical or product‑related questions?
Yes, I have experience in tech environments and can assist with basic troubleshooting, product questions and guided support based on your documentation.
What if I need more hours or messages than the package includes?
You can add extra hours or calls through the “Additional” options, or message me for a custom offer tailored to your needs.
Do you work with international clients and different time zones?
Yes, I work with global clients and can align with your preferred working hours.
Can you manage both email and live chat at the same time?
Yes, I can handle both simultaneously in the Standard and Premium packages.
