I will do call center and customer service via email phone live chat social media

5.0
5.0

Kenya

I speak English, French, Italian, Dutch, German

71 orders completed

Claire is a versatile professional with a background in Actuarial Science, which has equipped her with strong analytical, communication, and problem-solving skills. She has significant experience in c...
About this Gig

I provide comprehensive customer support services including live chat, email, self-service options like FAQs and knowledge bases, and interactive voice support (IVR). I also manage social media support across platforms like Facebook, Instagram, and Twitter, ensuring timely responses to customer inquiries. Additionally, I offer web commerce support to assist customers during their online shopping journey, along with on-site support for in-person consultations and troubleshooting. Telephone support is available for more complex issues. I also specialize in knowledge base management, ensuring that all support content is organized, easily accessible, and up-to-date for customer reference.

Social media platform:

Facebook

Twitter

Instagram

YouTube

Discord

Service type:

Technical support

Language:

English

French

German

Timezone:

24/7

Support software:

Zoho Desk

Freshdesk

Zendesk

Salesforce

Liveagent

Knowledge base software:

Confluence

Freshdesk

Freshservice

Reviews

18 reviews for this Gig
5.0

(18)
(0)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    4.9
  • Quality of delivery
    5
  • Value of delivery
    5
Sort By
Most relevant
  • Y

    yousragateyyy

    MA

    Morocco

    5

    Claire always does a good job. The customer calls were effective. Made five conversions last week. Will definitely come back.

    Up to $50

    Price

    5 days

    Duration

    Helpful?
    Yes
    No
  • N

    nicks74

    US

    United States

    5

    My expectations have been exceeded. I am very pleased with how prompt the communication is during projects and the attention to detail. The team does fantastic work. I will continue to use them for their resources. I am very happy.

    $100-$200

    Price

    4 weeks

    Duration

    Helpful?
    Yes
    No
  • N

    nicks74

    US

    United States

    5

    Good work.

    $100-$200

    Price

    2 weeks

    Duration

    Helpful?
    Yes
    No
  • Y

    yasmin1o

    MA

    Morocco

    5

    Claire did a great job as a KB admin by turning Zendesk questions into helpful articles. However, some articles have grammar errors, be sure to fully check them next time.

    Up to $50

    Price

    13 days

    Duration

    Helpful?
    Yes
    No
  • J

    jamjam960

    CH

    Switzerland

    4.7

    Claire does really impressive work, however I wish that she could have included graphical representation in the data report she sent. she is very cooperative and I will recommend her to other buyers.

    Up to $50

    Price

    5 days

    Duration

    Helpful?
    Yes
    No
Reviews

18 reviews for this Gig
5.0

(18)
(0)
(0)
(0)
(0)
Rating Breakdown
  • Seller communication level
    4.9
  • Quality of delivery
    5
  • Value of delivery
    5
Sort By
Most relevant
  • Y

    yousragateyyy

    MA

    Morocco

    5

    Claire always does a good job. The customer calls were effective. Made five conversions last week. Will definitely come back.

    Up to $50

    Price

    5 days

    Duration

    Helpful?
    Yes
    No
  • N

    nicks74

    US

    United States

    5

    My expectations have been exceeded. I am very pleased with how prompt the communication is during projects and the attention to detail. The team does fantastic work. I will continue to use them for their resources. I am very happy.

    $100-$200

    Price

    4 weeks

    Duration

    Helpful?
    Yes
    No
  • N

    nicks74

    US

    United States

    5

    Good work.

    $100-$200

    Price

    2 weeks

    Duration

    Helpful?
    Yes
    No
  • Y

    yasmin1o

    MA

    Morocco

    5

    Claire did a great job as a KB admin by turning Zendesk questions into helpful articles. However, some articles have grammar errors, be sure to fully check them next time.

    Up to $50

    Price

    13 days

    Duration

    Helpful?
    Yes
    No
  • J

    jamjam960

    CH

    Switzerland

    4.7

    Claire does really impressive work, however I wish that she could have included graphical representation in the data report she sent. she is very cooperative and I will recommend her to other buyers.

    Up to $50

    Price

    5 days

    Duration

    Helpful?
    Yes
    No