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English
$
USD
I will create professional sops and process documentation
Project Manager Product Owner
With over 8 years of international experience across Portugal and Chile, I specialize in bridging the gap between business strategy and high-performance engineering. My career is built on a foundation...
About this Gig
Does your team rely on tribal knowledge instead of documented processes? Do the same mistakes keep happening because no one wrote down how things should work?
I create clear, structured SOPs and process documentation that your team will actually follow not ignore.
What I deliver:
Standard Operating Procedures with step-by-step instructions
Visual process flowcharts with decision points and handoffs
Role and responsibility matrices
Master process index with ownership and review dates
Formats: PDF, Google Docs, Notion, or SharePoint
Why work with me:
7+ years as a senior PM running operations across 3 countries
Built process frameworks for enterprise telecom clients
I know what makes documentation usable not just complete
Fluent in English, Portuguese, Spanish and German
Perfect for:
- Startups building their first operational playbook
- Growing teams replacing verbal handovers with written processes
- Companies preparing for audits, ISO certification, or scale
Message me with your main process challenge. I'll reply within 24 hours.
Domain:
Business
Industry:
E-Commerce
•
Telecommunications
Language:
English
•
Portuguese
•
Spanish
FAQ
What information do you need to get started?
A brief description of the process you want documented, who's involved, and the tools used. A voice note, rough notes, or a messy Word doc works perfectly — I'll structure it for you. The less polished, the better: that's exactly where I add value.
What format will I receive the documents in?
All documents are delivered in PDF plus an editable version (Google Docs by default). For Premium packages, I also deliver Notion or SharePoint-ready formats. Just let me know your preferred tool when you order.
Can you document processes you're not familiar with?
Yes — that's part of the job. I ask the right questions to extract knowledge from your team and turn it into a structured document. I've documented processes across telecom, sales, operations, customer service, and IT. If it can be described, it can be documented.
Do you include flowcharts or just written steps?
Standard and Premium packages include visual process flowcharts alongside the written SOPs. Visuals make processes easier to follow at a glance — especially for onboarding. Basic package includes written steps only, but you can add a flowchart as an extra.
What if my process is complex or has many exceptions?
Complex processes are my speciality. I document decision points, exceptions, and escalation paths so nothing gets lost. If the scope is larger than the package covers, I'll let you know before starting and suggest the right option.
