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English
$
USD
I will provide remote IT helpdesk support and troubleshooting for your business
AWS, Azure Cloud Architect ! Proxmox Expert
Professional Cloud & Virtualization project manager with 8+ years of experience in designing, deploying, and managing infrastructure across AWS, Azure, and on-premises environments.
I specialize in P...
Level 2
Has met high performance criteria and has a proven track record for meeting client expectations.
About this Gig
I'm an IT and infrastructure specialist working with startups and small businesses that don't have an in-house IT team. Tier 1 and Tier 2 support, infrastructure audits, and the documentation that stops the same problem recurring.
Support and troubleshooting
- Windows 10/11 and macOS errors, performance issues, and boot problems
- Network faults DNS, DHCP, VPN, LAN and WAN connectivity
- Microsoft 365 setup, licensing, mailboxes, SharePoint, and Teams
- Active Directory, Group Policy, and user permission issues
- Remote access setup RDP, TeamViewer, AnyDesk
Projects and audits
- Full infrastructure health check with a prioritised findings report
- Employee onboarding and offboarding device setup, accounts, access
- Security baseline hardening and antivirus deployment
- Patch management and software rollout
- IT asset inventory, SOPs, and knowledge base documentation
I hold 30+ certifications across Microsoft, virtualisation, and security platforms, and I work on enterprise infrastructure day to day.
Message me before ordering. IT problems vary wildly in scope a five-minute fix and a three-day audit look identical in a first message.
Device:
Desktop
•
Laptop
•
Server
•
Tablet
•
Router
Operating system:
Windows
•
Linux
•
Fortios
•
Ubuntu
•
SAP
My Portfolio
Other Support & IT Services I Offer
FAQ
Do you need my passwords?
No. I work through a remote session with you present, or with a dedicated admin account you create and disable afterwards. I'll never ask you to send credentials in a message.
What hours do you work?
08:00 to 22:00 GST, typically responding within two hours.
What if you can't resolve the issue?
You get a full written diagnosis of what I found, what I ruled out, and what the next step is — and I'll refund the order. That's more useful to your next engineer than an unresolved ticket.
Do you offer ongoing monthly support?
Yes, as a custom offer once we've worked together and I understand your environment.
Is my data safe?
I work on a need-to-access basis, don't copy data off your systems, and can sign an NDA before we start.
