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English
$
USD
I will provide remote IT helpdesk support and troubleshooting for your business
AWS, Azure Cloud Architect ! Proxmox Expert
Professional Cloud & Virtualization project manager with 7+ years of experience in designing, deploying, and managing infrastructure across AWS, Azure, and on-premises environments.
I specialize in P...
Level 1
Has met certain performance criteria and shows strong potential in the marketplace.
About this Gig
I'm an IT and infrastructure specialist working with startups and small businesses that don't have an in-house IT team. Tier 1 and Tier 2 support, infrastructure audits, and the documentation that stops the same problem recurring.
Support and troubleshooting
- Windows 10/11 and macOS errors, performance issues, and boot problems
- Network faults DNS, DHCP, VPN, LAN and WAN connectivity
- Microsoft 365 setup, licensing, mailboxes, SharePoint, and Teams
- Active Directory, Group Policy, and user permission issues
- Remote access setup RDP, TeamViewer, AnyDesk
Projects and audits
- Full infrastructure health check with a prioritised findings report
- Employee onboarding and offboarding device setup, accounts, access
- Security baseline hardening and antivirus deployment
- Patch management and software rollout
- IT asset inventory, SOPs, and knowledge base documentation
I hold 30+ certifications across Microsoft, virtualisation, and security platforms, and I work on enterprise infrastructure day to day.
Message me before ordering. IT problems vary wildly in scope a five-minute fix and a three-day audit look identical in a first message.
Device:
Desktop
•
Laptop
•
Server
•
Tablet
•
Router
Operating system:
Windows
•
Linux
•
Fortios
•
Ubuntu
•
SAP
My Portfolio
Other Support & IT Services I Offer
FAQ
Do you need my passwords?
No. I work through a remote session with you present, or with a dedicated admin account you create and disable afterwards. I'll never ask you to send credentials in a message.
What hours do you work?
08:00 to 22:00 GST, typically responding within two hours.
What if you can't resolve the issue?
You get a full written diagnosis of what I found, what I ruled out, and what the next step is — and I'll refund the order. That's more useful to your next engineer than an unresolved ticket.
Do you offer ongoing monthly support?
Yes, as a custom offer once we've worked together and I understand your environment.
Is my data safe?
I work on a need-to-access basis, don't copy data off your systems, and can sign an NDA before we start.
