I will build a custom msp ticket management and security app
Microsoft 365 Security Specialist for MSPs and SMBs
Level 1
Has met certain performance criteria and shows strong potential in the marketplace.
Highly Responsive
Known for exceptionally quick replies
About this Gig
Still using messy email inboxes or overpriced, bloated suites to manage your IT tickets? Managed Service Providers (MSPs) and internal IT departments need a specialized system that fits their exact workflownot a rigid enterprise tool. I will build your Custom Ticket Management App combined with a Security Dashboard, leveraging the power of Low-Code frameworks (like Microsoft Power Platform).
What I deliver:
- Tailored Ticket Flow: An intuitive interface (Power App) for creating, tracking, and resolving tickets, built around your specific categories.
- Smart Automation: Workflow rules that automatically route tickets, track SLAs, and send client updates.
- Integrated Security Dashboard: A central view (Power BI) to monitor key security metrics alongside your tickets.
- Client Portal: (Premium) A dedicated interface for your clients to submit and monitor their requests.
Why choose a Low-Code solution? You own the system. There are no expensive SaaS licensing fees, and it is agile enough to scale with your business. Get the exact control you need without the overhead.
Stop overpaying for rigid systems. Message me to discuss your workflow and build your ultimate IT Service Desk.
Cloud provider:
Microsoft Azure
Expertise:
Configuration
