I will provide customer support and sourcing from china
About this Gig
I will provide professional Chinese customer support for your e-commerce business.
If you are running an online store and need someone to handle customer messages, order inquiries, and basic after-sales support, I can help you.
I have experience in international trade and customer communication through e-commerce platforms. I can assist you with:
- Responding to customer messages via chat or email
- Handling order inquiries and tracking issues
- Providing clear and friendly customer support
- Supporting Chinese suppliers communication if needed
- Assisting with basic product sourcing from China (Alibaba / 1688)
I am responsible, detail-oriented, and focused on fast communication to ensure your customers are satisfied.
My goal is to help your business improve customer experience and save your time.
Feel free to contact me before placing an order.
Service type:
Non-technical support
Language:
Chinese (simplified)
•
English
Timezone:
24/7
Support software:
Freshdesk
•
Zendesk
•
Intercom
Knowledge base software:
Document 360
•
Confluence
•
Freshdesk
FAQ
What kind of customer support do you provide?
I provide email and chat-based customer support, including replying to customer inquiries, order tracking, and basic after-sales assistance.
Do you support Chinese suppliers or sourcing?
Yes, I can help communicate with Chinese suppliers, especially on platforms like Alibaba and 1688, and assist with basic product sourcing.
How fast do you respond to messages?
I usually respond within a few hours and try to provide fast and clear communication to ensure smooth customer support.
What information do you need to start?
I will need your product details, customer message examples, and any specific instructions for your business communication style.
