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I will manage salesforce flow service cloud and sales cloud
About this Gig
⭐ Professional Salesforce Service Cloud Support Agent
Are you looking for a reliable Salesforce support agent to manage your customer service using Salesforce?
I will help you to manage Salesforce flow, Service Cloud, sales cloud, handle cases, emails, and CRM tasks professionally.
Services Included:
️ Case Management (Create, Update, Close)
️ Customer Email Reply
️ Email-to-Case Handling
️ Case Notes & Follow-ups
️ Knowledge Article Support
️ Quick Text Usage
️ Lead & Contact Management
️ Task Management
Why Me?
️ Trained in Salesforce Service Cloud
️ Organized & detail-oriented
️ Fast delivery
️ Client-focused support
Message me before placing an order.
Lets work together
Social media platform:
•
•
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Service type:
Technical support
Language:
Bengali
•
Chinese (simplified)
•
English
Timezone:
24/7
Support software:
Zoho Desk
•
Freshdesk
•
Salesforce
•
Liveagent
Knowledge base software:
Document 360
•
Freshdesk
•
Liveagent
FAQ
What type of Salesforce support do you provide?
I provide complete Salesforce Service Cloud support including Case Management, Email-to-Case, Knowledge Articles, Quick Text, SLA tracking, and basic Sales CRM functions (Lead → Contact → Opportunity). I can also generate reports and dashboards for your business needs.
Do you work with custom Price Books and Products?
Yes! I can create and manage Products, assign them to Standard or Custom Price Books, and attach them to Opportunities to ensure accurate pricing and reporting. This ensures smooth sales and support workflows.
Can you handle email-to-case and automatic replies?
Absolutely. I can configure and manage Email-to-Case setups, add case comments, and send professional replies to customers. Quick Text templates can also be used for faster responses.
Will I get reports on case and opportunity progress?
Yes. I can create custom reports and dashboards in Salesforce to track cases, opportunities, sales progress, SLA compliance, and team performance. These reports help you monitor business metrics in real-time.
Can you assist with Salesforce setup in my organization?
Yes, I can assist with configuring Service Cloud features like Case Feed, Knowledge Articles, Quick Text, SLA / Entitlement assignments, and basic Sales Cloud setup for Leads, Contacts, and Opportunities.
