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I will shopify gorgias customer support automation helpdesk setup live chat shopify
coleman mike
About this gig
Maximize your Shopify store's efficiency and boost sales with a professional Gorgias customer support setup!
Handling customer inquiries manually slows down your growth. I will transform your customer service into an automated, revenue-driven system using Gorgias, the ultimate helpdesk built specifically for e-commerce.
What this service delivers:
- Instant Support: Live chat widget integration tailored to your brand colors.
- Smart Automation: Auto-responses for "Where is my order?" (WISMO) and refund requests.
- Multi-Channel Sync: Connect email, live chat, Instagram, and Facebook into one unified inbox.
- Macros & Rules: Custom pre-made templates and automated rules to resolve tickets in seconds.
- Shopify Deep Integration: View customer order history, edit orders, and issue refunds directly inside the chat.
Stop losing customers to slow reply times. Streamline your support, turn conversations into conversions, and reclaim your time.
Have specific workflows in mind? Message me today to discuss your custom support setup!
Get to know coleman mike
coleman mike
Zendesk Setup Help Desk Support Automation Ticket System
- FromUnited Kingdom
- Member sinceJun 2026
Languages
English, French, Spanish
Hi, I'm a customer support automation specialist with experience in Zendesk setup, help desk configuration, workflow automation, and ticket management systems. I help businesses streamline support operations, improve response times, and enhance customer satisfaction through efficient Zendesk solutions. From ticket routing and automations to knowledge base setup and reporting, I deliver reliable, scalable, and business-focused support systems. My goal is to help you save time, reduce workload, and provide exceptional customer service.
FAQ
Do I need to have a Gorgias subscription before starting?
Yes, you will need an active Gorgias account or a free trial active. If you haven't signed up yet, let me know and I can guide you through choosing the best plan for your store's ticket volume.
Can you connect my Instagram and Facebook pages to Gorgias?
Absolutely! In the Standard and Premium packages, I integrate your social media profiles so your team can respond to DMs, comments, and mentions directly from the Gorgias dashboard without switching apps.
What are "Macros" and "Rules" in Gorgias?
Macros are pre-written, highly personalized response templates that let you answer common questions in one click. Rules are automated workflows that can tags tickets, auto-reply to simple questions (like tracking requests), or assign chats to specific agents
