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Fiverr Pro
English
$
USD
I will be customer service representative, customer support, virtual assistant
Customer Support That Keeps Buyers Coming Back Again
Hi, I'm Victor. I help eCommerce brands manage high-volume inboxes, live chat, and calls, turning every customer touchpoint into a 5-star experience. With 7+ years of experience, I lead a trained team...
Level 2
Has met high performance criteria and has a proven track record for meeting client expectations.
What people loved about this freelancer
oakleykilgour
United States
Victor did a great job handling our customer service for another month. We'll continue to keep working with him in the future.
shinzoskate
Australia
Victor went above and beyond with our email customer service.. we had a backlog of 1.5k emails and victor came in and got it down to 200 emails within a week...
h_tambareni
United States
Victor is an incredible person and incredibly valuable asset. Not only has he been able to immediately provide suggestions on how to best handle customer support...
oakleykilgour
United States
Victor provided outstanding customer service throughout last month. He was responsive, knowledgeable, and consistently went above and beyond to ensure our needs were met.
oakleykilgour
United States
Victor provided excellent customer service. He was professional, courteous, and efficient throughout the interaction. His communication was clear, and he handled...
About this Gig
You run an online store and need customer service and customer support you can actually rely on? You've come to the right gig.
I will provide eCommerce (Shopify, Amazon, eBay) customer support
I will manage your customer support and live chat with structure, clarity, and consistency so your customers stay satisfied and your operations stay organized.
I will handle:
- Customer service emails and support tickets
- Live chat customer support
- Order tracking and delivery updates
- Refunds, returns, and exchanges
- Product inquiries and pre-sale questions
- Chargebacks and dispute communication
- Inbound and outbound customer calls
I utilize tools like Gorgias, Zendesk, HelpScout, and Freshdesk to keep your customer support efficient and scalable.
Let's build a customer service system your online store can depend on.
Social media platform:
•
Service type:
Technical support
Language:
English
•
Other
Timezone:
24/7
Support software:
Zoho Desk
•
Freshdesk
•
Zendesk
•
Intercom
•
Other
My Portfolio
FAQ
Do you offer 24/7 customer support and virtual receptionist services?
Yes. I provide 24/7 customer support and virtual receptionist services with a trained team ready to handle chats, calls, and emails around the clock. Whether it’s weekdays, weekends, or holidays, your customer service stays live and responsive.
Can you reduce negative reviews and complaints?
Yes. I offer proactive customer service that resolves issues before they escalate. Many of my clients see fewer complaints and more positive feedback after I take over their support.
What makes your services different?
My customer support service is more than just answering calls. I provide structured, branded customer service through phone, email, and chat, supported by automation and a dedicated team for 24/7 coverage.
Can you handle both customer service and customer support across multiple channels?
Absolutely. I manage live chat, email, tickets, and calls. From answering inquiries to solving issues, I offer full-service customer support tailored to your brand.
Which platforms do you support?
I work with Gorgias, Zendesk, Freshdesk, MondayCRM, GoHighLevel, RingCentral, Google Voice and more. I’ll also recommend the best platform based on your industry, inquiry volume, and goals — whether for customer support or virtual receptionist needs.
Can you help set up customer service automation?
Yes. I design smart customer support systems that include auto-replies, weekend workflows, tagging, and escalation paths — so your business keeps running smoothly even when you’re offline.
Do you offer voice-based customer support and outbound calls?
Yes. I provide inbound and outbound customer support calls as well as virtual receptionist phone coverage. I can follow your script or create customer service responses that reflect your brand voice.
What kind of businesses have you worked with?
I’ve worked with fashion, wellness, tech, psychology, luxury, kiddies entertainment, and eCommerce businesses, providing end-to-end customer service and virtual receptionist coverage that matches each brand’s voice and values.
Can I trust you to represent my brand properly?
Absolutely. I learn your products, policies, and tone before starting. With my experience across over 70 businesses, I’ve helped brands keep their customer support sharp and professional.
Reviews
140 reviews for this Gig
| (133) | ||
| (6) | ||
| (1) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
J jakebot3000
Repeat Client
United States
Victor is a beast and tackles every project I give him. Truly a cut above the rest 10/10 highly recommended
$100-$200
Price
8 days
Duration
Helpful?O oakleykilgour
Repeat Client
United States
Victor did a great job of handling our customer service for another month.
$600-$800
Price
4 weeks
Duration
Helpful?K kymnicka
Repeat Client
United States
Amazing to work with
$50-$100
Price
1 day
Duration
Helpful?S shinzoskate
Repeat Client
Australia
Great work again Victor
$200-$400
Price
5 days
Duration
Helpful?O oakleykilgour
Repeat Client
United States
Did a great job running our customer service for another month!
$600-$800
Price
4 weeks
Duration
Helpful?
Reviews
140 reviews for this Gig
| (133) | ||
| (6) | ||
| (1) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
J jakebot3000
Repeat Client
United States
Victor is a beast and tackles every project I give him. Truly a cut above the rest 10/10 highly recommended
$100-$200
Price
8 days
Duration
Helpful?O oakleykilgour
Repeat Client
United States
Victor did a great job of handling our customer service for another month.
$600-$800
Price
4 weeks
Duration
Helpful?K kymnicka
Repeat Client
United States
Amazing to work with
$50-$100
Price
1 day
Duration
Helpful?S shinzoskate
Repeat Client
Australia
Great work again Victor
$200-$400
Price
5 days
Duration
Helpful?O oakleykilgour
Repeat Client
United States
Did a great job running our customer service for another month!
$600-$800
Price
4 weeks
Duration
Helpful?
