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Fiverr Pro
English
$
USD
I will provide email, chat, and phone support for your business
Customer Support, Lead FollowUp and eCommerce VA
Hello, I'm Loissa.
New to Fiverr, but not to supporting your business!
Over the years, I’ve supported customers, managed eCommerce tasks, written sales and marketing content, handled administrative ...
About this Gig
Looking for a reliable Customer Support Specialist with Zendesk and Shopify experience? I can help with email, live chat, phone support, and all customer service tasks in between!
I know you're hesitant to hand over your customer support to someone else.
You worry their work won't meet the level of accuracy, organization, consistency, or reliability your business requires. Or you'll spend more time checking their work than doing it yourself.
That's where I come in.
With a BPO and e-commerce background, I have hands-on experience with Zendesk, Shopify, and customer support across email, live chat, and phone. I'm comfortable handling customer inquiries, support tickets, orders, follow-ups, and everyday customer concerns while keeping communication clear, professional, and genuinely helpful.
Not using Zendesk or Shopify? Whether it's Gorgias, Freshdesk, Intercom, Help Scout, or another system, I can learn your workflow, follow your SOPs to a T, and get up to speed quickly.
Send me a message, tell me what you need, and let's get started!
FAQ
What customer support services do you provide?
I can handle email, live chat, and phone support, including customer inquiries, order updates, returns, refunds, complaints, follow-ups, and general customer concerns.
Do you have e-commerce experience?
Yes! I’ve worked as an e-commerce VA for years, supporting Shopify-based businesses and handling customer support alongside other e-commerce operations.
Have you worked with different types of businesses?
Absolutely. My background spans BPO, e-commerce, digital marketing, and business operations, so I’m used to learning new industries, products, and processes quickly. I don’t need to be an expert in your industry on day one; I know how to learn it.
Do you have Shopify experience?
Yes. I have hands-on experience supporting Shopify businesses, including customer inquiries, orders, order updates, returns, refunds, and product-related questions.
Do you have Zendesk experience?
Yes. I have hands-on experience with Zendesk, including managing support tickets, responding to customers, updating ticket information, following up, and keeping support requests organized.
What if I don't use Zendesk?
No problem! Zendesk is one of the platforms I’ve worked with, but I’m comfortable learning other helpdesk, CRM, e-commerce, and communication platforms. I can adapt to your existing tools and workflow.
Can you follow our SOPs and scripts?
Absolutely. I can follow your existing SOPs, scripts, escalation procedures, and brand guidelines. I’m also comfortable learning new processes and adapting to the way your business operates.
Can you handle difficult or upset customers?
Yes. I’m comfortable handling complaints and frustrated customers with patience and professionalism while working toward an appropriate resolution based on your policies.
