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Fiverr Pro
English
$
USD
I will build a gpt powered ai support agent that resolves orders refunds and faqs 247
Courtney Cager
About this gig
Still answering the same 10 questions every day? If your team is manually replying to "where's my order," "how do I get a refund," or "how does this work," you're burning hours that could go toward growing your business.
I build GPT powered AI support agents that resolve orders, refunds, and FAQs automatically, 24/7 trained on your actual business content, not generic scripts.
This is for you if: you run an ecommerce store, SaaS product, or service business with repetitive support questions and want coverage outside business hours without hiring extra staff.
What it handles: order status, refunds, and account questions resolved instantly, FAQs answered accurately from your knowledge base, and complex issues escalated with full context, no cold handoffs.
Built with: GPT, LangChain, and Pinecone for accurate, knowledge based answers.
Platforms: Websites, WhatsApp, Facebook Messenger, Instagram
You get: a support workflow review, a custom trained AI agent, CRM/helpdesk integration, real scenario testing, and documentation.
Process: share your FAQs I train and configure the agent test and refine it goes live handling support automatically.
Get to know Courtney Cager
Courtney Cager
Document Automation Generation Specialist
- FromUnited Kingdom
- Member sinceSep 2026
- Avg. response time15 hours
Languages
English, French, Spanish
I help businesses eliminate the time and errors caused by manually creating contracts, invoices, and other documents. I build automated document generation systems that collect client or business data, fill templates, generate professional PDF or Word files, and deliver them automatically. From contract and invoice automation to form, CRM, and spreadsheet integrations, I create reliable workflows that reduce repetitive work, improve accuracy, and keep your business moving faster.
FAQ
Q: Is this a real AI agent, or just a scripted chatbot with buttons?
A: This is a true GPT-powered AI support agent it understands natural language and responds like a real support rep, not a fixed decision-tree bot. If you want a simpler rule-based bot instead, check out my other gig.
Q: Can it actually resolve orders and refunds, or just answer questions?
A: Yes. The agent is built for order refund automation it can check order status, process refund requests, and resolve common account issues automatically, not just answer FAQs.
Q: How does the AI agent know information specific to my business?
A: I train it using your FAQs, product docs, and policies with GPT customer support and knowledge base retrieval (via LangChain + Pinecone), so it answers based on your actual business not generic responses.
Q: Is this suitable for my e-commerce store specifically?
A: Yes, this is built with ecommerce support bots in mind handling order status, refunds, shipping questions, and product FAQs, the most common repetitive tickets online stores deal with.
Q: Can it work outside business hours?
A: Yes, the agent provides 24/7 customer support, answering and resolving issues around the clock so you're not losing customers to slow response times overnight or on weekends.
Q: What happens when it can't resolve something?
A: The ai support agent is configured to recognize complex or sensitive issues and escalate them to your team with full conversation context no cold handoffs or repeated questions for the customer.
Q: Can it integrate with my existing helpdesk or CRM?
A: Yes, I can connect the agent to Zendesk, HubSpot, Intercom, or your specific CRM so escalated tickets and order/refund actions sync directly with your existing tools.
