I will design, audit, and optimize your itsm processes as per itil v4 best practices

Chandan Kumar

India

I speak English

3 orders completed

Certified IT Support Engineer, Windows, Mac, Office 365, ServiceNow,

IT Support Engineer with 5.5+ years of experience, MSc in Electronics, and ITIL v4 certified. I offer fast, remote support for Windows/Mac, Office 365, Azure, ServiceNow (Incident, Change, Portal), an...
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About this Gig

Boost Your IT Service Performance with ITIL v4 Best Practices!

I'm Chandan Kumar, an ITIL v4 Certified ITSM professional with 5+ years of experience in process optimization, incident & change management, and SLA improvement. I help businesses align IT services with ITIL standards for maximum efficiency, compliance, and customer satisfaction.

Services I Offer:

  • ITIL v4aligned Incident, Problem, Change, Service Request design
  • ITSM process audit, gap analysis & improvement plan
  • SLA setup, escalation matrix & performance tracking
  • Service desk documentation & workflow diagrams
  • IT service delivery optimization to reduce downtime

Why Me:

ITIL v4 Certified | 5+ Years Hands-On ITSM | Pro Documentation | Fast Remote Delivery

Benefits:

  • Faster incident resolution & reduced downtime
  • Clear SLA compliance & escalation paths
  • Improved end-user satisfaction

Works with any ITSM tool: ServiceNow, Jira, Freshservice, etc.

Contact me before ordering to discuss your exact needs.


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design, audit, and optimize your itsm processes as per itil v4 best practices
design, audit, and optimize your itsm processes as per itil v4 best practices
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Domain:

Programming & Tech

Industry:

Business services & consulting

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Other

Language:

English

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Hindi

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