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I will manage daily servicenow itsm support and ticket administration
Certified IT Support Engineer, Windows, Mac, Office 365, ServiceNow,
IT Support Engineer with 5.5+ years of experience, MSc in Electronics, and ITIL v4 certified. I offer fast, remote support for Windows/Mac, Office 365, Azure, ServiceNow (Incident, Change, Portal), an...
About this Gig
Struggling to manage your ServiceNow tickets daily? Need professional ITSM support with administration tasks?
You're in the right place!
I'm a ServiceNow ITSM Support Specialist & Administrator with over 4 years of real-world experience, providing remote support to global IT teams that are fully aligned with the ITIL framework.
What I Offer:
Monitor, route, and update tickets (Incident, Problem, Request, Change, BC)
Track SLAs and escalate overdue tasks
Maintain global ticket queues and assign to correct teams
Create/update user roles, groups, and permissions
Generate and share ticket performance reports
Attend Zoom/Teams meetings with your team or clients
Coordinate with stakeholders and provide a status update
Admin support like filters, views, dashboards, or basic workflow changes
Tools & Skills:
ServiceNow (all core ITSM modules)
ITIL v4 Certified
Global support experience
Communication, reporting & process alignment
Role-based access and user/group management
I ensure your ServiceNow environment runs smoothly, efficiently, and aligned with ITSM best practices.
Let me handle your ticketing system so you can focus on core IT priorities!
Device:
Desktop
•
Laptop
•
Server
Operating system:
Windows
•
IOS
My Portfolio
FAQ
What do you need from me to get started?
Access to your ServiceNow instance with appropriate roles and a clear scope of tasks.
Will you work in our time zone?
Yes, I offer flexible availability to match global time zones.
Do you provide one-time support or ongoing assistance?
Both! You can choose a daily/weekly/monthly plan as per your needs.
Can you join client or team meetings?
Absolutely. I regularly participate in Zoom/Teams calls and share insights, reports, and updates.
Can I hire you for a long-term or monthly retainer?
Definitely! I offer custom packages for 2-week or 1-month support. Message me with your requirements and I’ll create a custom offer for you.
What if I need urgent support within a few hours?
You can select the “Extra Fast Delivery” option while placing the order. I’ll prioritize and begin work within 6 hours (for Basic packages).
