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Fiverr Pro
English
$
USD
I will be your expert customer service representative and support agent
About this Gig
Are you looking for a reliable and experienced customer support professional to represent your brand with excellence?
With over 9 years of customer service experience and 4+ years in leadership and escalations, I specialize in delivering high-quality support that improves customer satisfaction and retention.
I can help you with:
Email Support
Live Chat Support
Ticket Handling (Zendesk, Salesforce, etc.)
Escalation Management
Order Processing & Refunds
Technical Support Assistance
Quality Assurance & Call Audits
I understand KPIs like CSAT, AHT, FCR, and QA compliance and I consistently work to exceed them.
If you need someone professional, proactive, and customer-focused to strengthen your support team, Im ready to help.
Lets build great customer experiences together.
Social media platform:
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Service type:
Technical support
Language:
English
Timezone:
24/7
Support software:
Freshdesk
•
Zendesk
•
Salesforce
FAQ
What tools have you used?
Zendesk, Salesforce, CRM systems, internal ticketing platforms, and QA monitoring tools.
Can you handle difficult or escalated customers?
Yes. I currently manage executive-level escalations professionally and efficiently.
Are you available long-term?
Yes, I’m open to ongoing contracts and dedicated support roles.
