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Fiverr Pro
English
$
USD
I will provide shopify customer support via gorgias and zendesk
About this Gig
Looking for a reliable Customer Support Specialist to boost your CSAT score, handle inquiries, and protect your store reputation?
With 4+ years of specialized e-commerce support experience, I deliver fast, empathetic customer service for Shopify brands across Gorgias, Zendesk, Freshdesk, and Re:amaze.
Unique Qualifications & Skills:
4+ Years Expertise: Proven track record in resolving complex customer disputes, order delays, and chargeback risks.
CSAT & Speed Focus: Consistently maintain >90% CSAT and sub-1-minute response times.
Tool Mastery: Advanced proficiency in Shopify Admin, Gorgias macros, Zendesk workflows, and Meta/WhatsApp integrations.
Multilingual Capability: Polished AI-assisted customer communication across English, German, French, Dutch, and Spanish.
Services Included:
Order Tracking, Cancellations & Address Updates
Returns, Refunds & Exchanges Processing
Pre-Purchase Inquiries & Sales Support
Social Media Comment & DM Management
Let's deliver exceptional support to your buyerscontact me before ordering to discuss your store's SOPs!
My Portfolio
FAQ
Do you provide Shopify customer support?
Yes, I specialize in Shopify support! I handle order management, tracking lookups, cancellations, refunds, exchanges, and pre-sale product questions directly inside your Shopify dashboard.
Which CRM tools do you use?
I am experienced with Gorgias, Zendesk, Freshdesk, Re:amaze, Zoho Mail, Gmail, and Live Chat software, as well as Meta and WhatsApp DMs.
Are you available for long-term projects?
Absolutely! I am looking for both ongoing store management roles and short-term project support.
Can you work in my timezone?
Yes, I can adjust my working hours to align with your store's peak hours across EST, PST, GMT, or Australian time zones.
How do you handle complex customer queries and escalations?
I address complex queries with empathy and active listening. I investigate order history, identify the root cause using store SOPs, and de-escalate issues by offering clear solutions like prompt replacements, store credits, or processed refunds while following your policy guidelines.
