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Fiverr Pro
English
$
USD
I will be your shopify customer support live chat and gorgias
About this Gig
Turn Your Customer Support Into a High-Converting Sales Channel
Looking for an e-commerce support specialist who does more than just clear tickets?
I bring 4+ years of experience supporting Shopify brandshelping stores maintain a 98%+ CSAT rating and turn everyday live chats into repeat sales.
What I Do For Your Store:
Pre-Purchase Sales Chat: Engage shoppers to answer sizing, stock, and payment questions.
Order & Return Management: Process exchanges, address updates, and tracking in Shopify.
Gorgias & AI Optimization: Set up AI rules, security checks, and tag-based handovers.
Omnichannel Coverage: Manage Gorgias, Zendesk, Freshdesk, Shopify Inbox, and social DMs.
Why Work With Me?
Proven Track Record: Trusted to deliver fast, accurate, and high-converting support.
SOP & Security Strictness: Enforce buyer identity verification to protect customer privacy.
Clear Daily Reports: Detailed shift summaries so you are always updated.
My Portfolio
FAQ
What is covered under a revision?
Revisions cover adjustments to communication templates, response tone updates, or rule logic refinements inside your helpdesk. Revisions do not cover extra support hours beyond the ordered package.
How do you handle complex or sensitive customer issues?
I follow strict Standard Operating Procedures. If an order involves security concerns, VIP accounts, or financial edits, I apply tag-based handover rules to escalate the case directly to your internal team.
How does the onboarding process work after I place an order?
Once you place an order, you will fill out a short questionnaire providing your store link, helpdesk access, and policy SOPs. After reviewing your details, I begin coverage immediately and send daily shift reports to keep you updated.
