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Fiverr Pro
English
$
USD
I will provide 24 7 shopify support via chat and email
About this Gig
Looking for a reliable e-commerce customer support specialist to elevate your brand and handle daily customer communications?
With 4+ years of experience, I help Shopify and WooCommerce store owners streamline order management, cut response times, and boost customer retention.
Services Offered:
Live Chat & Email Support: Fast, empathetic responses to customer queries.
Order Management: Tracking orders, processing cancellations, exchanges, and refunds.
Dispute Resolution: Managing complaints, chargebacks, and escalations.
Multilingual AI Support: High-quality, empathetic communication in English, German, French, Dutch, and Spanish to enhance international buyer experience and grow global sales.
Platforms Covered:
Gorgias, Zendesk, Freshdesk, Help Scout, Intercom, Gmail, Shopify Admin, and Google Workspace.
Why Choose Me?
Proven Performance: Consistently maintain high CSAT scores above 90%.
Fast Response Rate: Quick turnaround across chat and ticket queues.
Flexible Coverage: Available across all major time zones (EST, PST, GMT).
Please contact me before placing an order to discuss your business SOPs!
My Portfolio
FAQ
Which tools or platforms can you use?
I work natively with Shopify, Gorgias, Zendesk, Freshdesk, Help Scout, Slack, Gmail, and Google Workspace.
Do you offer multilingual support?
Yes, I provide fluent English support and accurate written responses in German, French, Dutch, and Spanish using advanced assistance tools.
Can you work according to my store's Standard Operating Procedures (SOPs)?
Absolutely. I strictly follow your refund policies, shipping terms, and brand tone guidelines to ensure seamless representation.
How do you determine and manage task priorities for incoming tickets?
Urgent inquiries—such as address changes before order dispatch, live chat requests, and high-value customer escalations—are prioritized first. Standard support tickets, routine order tracking updates, and general inquiries are handled systematically according to your store's established SOPs.
