I will be your airbnb short term rental virtual assistant
STR VA Guest Messages and Listing Support
About this Gig
You didnt buy a rental property to spend your nights answering Wi-Fi questions, check-in issues, and guest complaints.
Im a former Airbnb Superhost with 70+ reviews and hands-on short-term rental experience across Airbnb, Vrbo, Booking.com, Hostaway, Guesty, Hospitable, Lodgify, Krossbooking, and Uplisting.
I have supported STR portfolios across the US, UK, Dubai, Italy, Malta, and Australia, including high-volume guest communication, cleaner coordination, Airbnb resolution support, claims handling, listing updates, and review-sensitive situations.
What I can help with:
- Guest messages and inbox support
- Check-in and checkout communication
- Review replies
- Cleaner and turnover coordination
- Guest issue replies
- Airbnb resolution and claims support
- Listing polish and guest-facing text
- Message templates and SOP-style replies
I help hosts and property managers keep communication calm, professional, and rating-friendly.
Whether you need help with one listing or ongoing part-time STR support, I can tailor the service to your needs.
Please message me before ordering so we can confirm the scope, platform, and schedule.
Messaging platform:
•
SMS
•
Social media
•
Live chat
•
Other
Language:
English
•
Filipino
Work model:
Project-based
•
Weekly assistance
•
Monthly retainer
Industry:
Hospitality
•
Other
Purpose:
Business
My Portfolio
FAQ
What experience do you have with Airbnb and short-term rentals?
I am a former Airbnb Superhost with extensive experience managing short-term rental properties. I have also lived and worked in three different countries, giving me a broad understanding of diverse cultures and guest needs.
What platforms and tools are you familiar with?
I am familiar with popular property management tools like Uplisting, Lodgify and Hostaway, among others. If you use a different tool, I am quick to learn and adapt.
How do you handle guest communication?
I provide prompt and professional responses to all guest inquiries, ensuring they receive the support they need in real-time. My goal is to make every guest feel valued and heard.
How do you handle guest issues or complaints?
I thrive on turning negative experiences into positive ones. I address guest issues promptly and professionally, aiming to resolve any problems quickly to ensure a pleasant stay.
What makes your service different from others?
My dedication and passion for hosting set me apart. I treat your property as if it were my own, striving for excellence in every aspect of management to ensure the highest level of guest satisfaction.
How do you ensure the security and privacy of my property and guests?
I adhere to strict confidentiality and security protocols to protect your property and your guests' privacy. All communication and transactions are handled with the utmost care and professionalism.
What countries have you had hosting experience with?
Philippines - my personal property Virtual USA UK UAE
5 reviews for this Gig
| (5) | ||
| (0) | ||
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
B 
buytransfers
Repeat Client

United Kingdom
Highly recommend working with Dominic, he has an excellent understanding of the task in hand. He went above and beyond to make sure I was happy. Thanks for updating my listing, I'm sure it will have a great impact.
Up to $50
Price
1 day
Duration
Helpful?Z zrelleve

United States
Exceeded my expectations. Very knowledgeable and professional. Exceptional work. Good job.
Up to $50
Price
1 day
Duration
Helpful?M moniquepatriice

Canada
Dominic was great, would recommend him!
Up to $50
Price
2 days
Duration
Helpful?M michaeljugar

Switzerland
Order was delivered fast. Dominic was very responsive and easy to deal with. Goes to show that he is a true AirBnB Superhost. Will order again soon! Thank you.
Up to $50
Price
1 day
Duration
Helpful?N nnacdvm98

Philippines
happy with his work! never had a problem and quick to respond to all my queries. highly recommended!
Up to $50
Price
1 day
Duration
Helpful?
5 reviews for this Gig
| (5) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
B 
buytransfers
Repeat Client

United Kingdom
Highly recommend working with Dominic, he has an excellent understanding of the task in hand. He went above and beyond to make sure I was happy. Thanks for updating my listing, I'm sure it will have a great impact.
Up to $50
Price
1 day
Duration
Helpful?Z zrelleve

United States
Exceeded my expectations. Very knowledgeable and professional. Exceptional work. Good job.
Up to $50
Price
1 day
Duration
Helpful?M moniquepatriice

Canada
Dominic was great, would recommend him!
Up to $50
Price
2 days
Duration
Helpful?M michaeljugar

Switzerland
Order was delivered fast. Dominic was very responsive and easy to deal with. Goes to show that he is a true AirBnB Superhost. Will order again soon! Thank you.
Up to $50
Price
1 day
Duration
Helpful?N nnacdvm98

Philippines
happy with his work! never had a problem and quick to respond to all my queries. highly recommended!
Up to $50
Price
1 day
Duration
Helpful?

