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Fiverr Pro
English
$
USD
I will manage your customer requests
My Name is Damien Urlich and im the CEO of Datanet Group, Inc. i have more then 5 years of Experience in Sales and Business Development and i will help you here with managing your Customer Request via...
About this Gig
I will Help your with your Customer Request via E-Mail, Tickets, Live Chat and Phone. I also build a Knowledge Base on your Request.
This Geek ist usualy for the initial Contact. if you Need more contact me via Message and we can talk about what i can do for you in detail.
Features Depense on the package!
- Industry leading ticket system
- Messaging across websites, mobile apps and social media
- Support via email, phone, SMS and live chat
- Self-service customer portal
- Integrated community forums
- HIPAA-Compliance
- Advanced knowledge management
- Customizable branding for web conversations
- Speech dialogue system (IVR)
and more.
Social media platform:
Service type:
Technical support
Language:
English
•
German
Timezone:
24/7
Support software:
Zendesk
•
Other
Knowledge base software:
Other
FAQ
Do you do Outbound Sells ?
No. I do not Call People that are not your Customers jet. The Persons i call need to be your Customers allready
What is the Average Customer Handeling Time ?
The ACH is about 5 to 15 Minutes per Customer. it is not allways the Case. here its Important what i should do for you.
Do you Provide the Support Tools ?
Yes. But the Phone and Chat Tool ( Zendesk ) is a Paid Software that Requires Licenses for each user. Access to the Ticket System can be Granted after Signing the Needed Documents.
What is your Expertiese ?
I Started in Business Sales for the Internet Provider Telekom in Germany, after that i Started Working on a Technical Hotline at a IT Consulting Company. Now I´m Running my own Company called Datanet Group, Inc. in the US and the Main part there is Networking and Internet Connection via Fiber.
is it Possible to Contact you outside of Fiverr ?
Yes. Contact Details will be Shared if Requested.
Do i get Access to the Created Tickets ?
Yes you will have your own Accound to Check tickets that i created. This accound does not allow you to get in Contact with the Customer itself or make anny Public Responses.
