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Fiverr Pro
English
$
USD
I will provide bilingual english and spanish customer support
Customer Experience CX Operations Specialist
Hi, I'm Daniela, a bilingual (English/Spanish) Customer Experience & Operations Specialist with 7+ years of experience supporting international companies.
I help businesses standardize operations, im...
About this Gig
Need reliable customer support without adding another full-time employee?
I provide professional English-Spanish customer support via email, live chat, and phone. With 7+ years of experience in customer service, quality assurance, training, and BPO operations, I can represent your business professionally while following your processes, tone of voice, and escalation procedures.
Service type:
Non-technical support
Language:
English
•
Spanish
Timezone:
24/7
Support software:
Zoho Desk
•
Freshdesk
•
Zendesk
•
Salesforce
Knowledge base software:
Document 360
•
Confluence
•
Freshdesk
•
Zoho
FAQ
Which customer support platforms can you work with?
I can work with most popular platforms, including Zendesk, Freshdesk, Gorgias, Intercom, HubSpot, Help Scout, Gmail, Outlook, and similar systems. If you use a different platform, please message me before ordering.
Can you provide support in both English and Spanish?
A: Yes. I provide professional customer support in both English and Spanish.
What types of customer inquiries can you handle?
I can assist with order inquiries, account questions, returns, refunds, shipping updates, product information, appointment scheduling, general customer questions, and other non-technical support tasks.
Do you offer phone support?
Yes, phone support is available with the Premium package or as a custom offer, depending on your business needs.
Will you follow our company guidelines and tone of voice?
Absolutely. I will follow your SOPs, knowledge base, scripts, and brand guidelines to ensure consistent customer communication.
Is my business information kept confidential?
Yes. All business information, customer data, and internal documentation are treated as strictly confidential.
Can you work with ongoing or long-term projects?
Yes. I am available for both short-term projects and long-term customer support partnerships.
