I will provide professional bpo trained live chat and email support
About this Gig
NATIVE ENGLISH SUPPORT | EST TIMEZONE | BPO TRAINED
Slow support kills repeat sales. With professional experience at global brands like Vistaprint and ACT, I provide high-efficiency support with a personal touch.
Based in Jamaica (EST), I am online when your customers are.
️ TECH-STACK READY:
- CRMs & Helpdesks: Salesforce, Zendesk, Freshdesk
- E-commerce: Shopify (Orders, Refunds, Tracking)
- Collaboration: Slack & Shared Inboxes
- Messaging: Live Chat, WhatsApp, Instagram/FB DMs
WHY HIRE ME?
- BPO Expertise: Professional de-escalation and high service standards.
- SLA Minded: Fast, accurate responses to keep your metrics high.
- Confidentiality: Strict adherence to data privacy (GDPR/HIPAA).
- Clear Communication: Neutral accent and empathetic tone.
⭐ INTRO OFFER: First 5 Basic Package clients get +30 mins of email filtering FREE!
MESSAGE ME BEFORE ORDERING to discuss your specific business goals.
Social media platform:
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Other
Service type:
Non-technical support
Language:
English
Timezone:
UTC daytime
Support software:
Freshdesk
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Zendesk
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Salesforce
My Portfolio
FAQ
Which platforms can you support?
I am comfortable with Shopify, Gmail, and WhatsApp Business. I am a fast learner and can quickly adapt to your specific CRM or helpdesk tool with a brief walkthrough.
Do you handle phone calls?
At this time, I specialize in non-verbal support only (Live Chat and Email). This allows me to provide the fastest response times and maintain high accuracy.
Can you handle high-volume shifts?
Yes! My BPO training at companies like ACT and Vistaprint prepared me to handle busy ticket queues while maintaining professional quality and meeting SLAs.
What hours are you available?
I am based in Jamaica (EST) and am generally available for shifts during US business hours. Please message me to confirm my current schedule before ordering!
Can you manage social media comments too?
Yes, my Standard and Premium packages include responding to customer inquiries via Instagram and Facebook comments or DMs.

