I will set up or fix your IT incident management and service desk process

Dan Pozaicer

Mexico

I speak English

I help growing teams fix broken IT support and incident response

IT Major Incident Management leader with 11+ years of experience across technical support, and enterprise incident response. I've led Level 2 support teams for global retail brands, managing device fl...
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About this Gig

I fix broken IT support and incident management processes. You know, the kind of chaos that makes every outage feel like a fire drill.

I've spent 11+ years running major incident management for enterprise teams, and I'm PSM1 certified. I know what actually works because I've lived it, not just read about it.

Need a quick troubleshooting session? A process review? A full incident management setup from the ground up? I've got you.

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set up or fix your IT incident management and service desk process
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set up or fix your IT incident management and service desk process
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Device:

Desktop

•

Laptop

•

Server

•

Router

Operating system:

Windows

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