Browse categories
Explore
Fiverr Pro
English
$
USD
I will be your experienced customer service expert
About this Gig
Customer service is what I do all day, every day. I spend my days on the front line of retail customer service, answering questions, fixing mistakes, handling returns and calming upset customers. Now I'll do the same for your business.
My availability is usually 5 PM till 10:30 PM Eastern Standard Time as I have a full time job, if you need work outside of those hours, please contact me first.
I'll handle your customer emails and chats in a clear, friendly tone that matches your brand, so you can get back to running things.
WHAT I HANDLE
Customer emails and chat replies
Order issues, returns and complaints
Reply templates and FAQ answers
Follow-ups with upset customers
WHY ME
Daily, real-world customer service experience
Replies within 24 hours
Polite, honest and professional
Your customers' information stays private
HOW IT WORKS
Pick a package, send your policies and brand voice, and I'll get started. Not sure which fits? Message me first.
I work only through tools you give me access to, and all communication and payment stay on Fiverr.
Social media platform:
•
•
YouTube
•
Discord
Service type:
Non-technical support
Language:
Other
Timezone:
UTC daytime
Support software:
Zoho Desk
•
Zendesk
Knowledge base software:
Freshdesk
•
Liveagent
•
Zoho
FAQ
What kind of customer service do you handle?
Customer emails and chat messages: questions, order issues, returns, complaints and follow-ups. I also write reply templates and FAQ answers you can reuse.
What do I need to send you to get started?
Your return, refund and shipping policies, your brand voice or a few example replies, and access to the inbox or help desk where messages arrive.
How is a "message" counted?
One customer conversation or email thread counts as one message. Packages cover up to 20, 50 or 100 of them. Need more? Message me for a custom offer.
How fast will you reply and deliver?
: I reply to your messages within 24 hours. Delivery is 2 days for Quick Support and 3 days for the larger packages, once I have your policies and access.
Is my customers' information safe?
Yes. I keep everything private, use only the tools you give me access to, and never share or save customer details outside your work.
What if a customer is angry or the issue is tricky?
I stay calm, polite and follow your policies. If something needs your decision, like a large refund, I'll flag it to you instead of guessing.
Do you offer ongoing support?
Yes. Many clients start with one package. If you like the results, message me and we can set up a repeat order or a custom plan.
