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English
$
USD
I will provide patient communication for clinics
About this Gig
Your clinic could be losing revenue through missed appointments, unanswered enquiries, and poor follow-ups. I help independent practitioners reduce these gaps with structured patient communication.
I support dermatologists, dentists, gynaecologists, therapists, and general physicians with:
WhatsApp appointment confirmations (48 hours before)
Morning-of appointment reminders
Cancellation waitlist management
Enquiry tracking and responses during agreed business hours
Post-visit follow-ups within 24 hours
Google review request tracking
I communicate in Hindi, Gujarati, and English, based on patient preference.
With 30 years of pharmaceutical supply chain experience and a Lean Six Sigma Black Belt, I bring systematic tracking, disciplined follow-ups, and process improvement to clinic operations.
Choose your package:
Starter: Appointment confirmations and no-show tracking.
Growth: Adds enquiry tracking and post-visit follow-ups.
Full Package: Adds operational reporting and SOP documentation.
I can also document workflows in Notion to help your team maintain consistency.
Message me before ordering so we can discuss your practice, communication needs, and current challenges.
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Messaging platform:
•
SMS
•
Social media
•
Live chat
Language:
English
•
Hindi
Work model:
Weekly assistance
•
Monthly retainer
Industry:
Medical & pharmaceutical
Purpose:
Business
Other Virtual Assistant Services I Offer
FAQ
What happens when I place an order?
Within 24 hours of your order, I’ll schedule a 20-minute intake call. Beforehand, I’ll review your clinic’s public Google rating, review count, and enquiry response process. We’ll discuss your patients, communication channels, and goals for the first 30 days.
How long before I see results?
Weeks 1–2: Audit and system setup. Weeks 3–4: Activate appointment confirmations and enquiry responses. By Weeks 5–6, review no-show trends and response-time metrics. You’ll receive a written 60-day timeline at the start, outlining weekly milestones and expectations.
What do you actually send to patients?
I manage WhatsApp appointment confirmations 48 hours ahead, morning reminders, enquiry responses within 30 minutes during agreed hours, post-visit follow-ups within 24 hours, & Google review requests to satisfied patients. Messages are tailored to patient's language: Hindi, Gujarati or English
Do you handle clinical or medical queries from patients?
Clinical questions about symptoms, medications, or treatment go directly to you with full context. I handle routine enquiries about fees, timings, directions, appointments, and follow-ups, helping reduce your routine communication workload while keeping clinical decisions in your hands.
How do you get access to my appointment schedule?
Simply share the next day's appointment list via Google Sheets or WhatsApp. I don't need access to your practice management software. A shared sheet or forwarded schedule is enough to manage confirmations and reminders. We'll finalize the workflow during our intake call.
Can you communicate with patients in Gujarati?
I'm fluent in Hindi, Gujarati, and English. I tailor patient messages to their preferred language. For Gujarati-speaking patients, I prioritize Gujarati reminders to make communication more familiar, accessible, and easier to understand, helping patients respond confidently to appointment confirmati
What if I want to change the message templates?
Template revisions are included. During the first two weeks, I make 2–3 revisions to match your practice's preferred tone, whether formal or conversational. Once finalized, templates need updates only when you introduce new services or patient segments.
How much of a no-show reduction can I expect?
A structured reminder system may help reduce no-shows, but results vary by clinic. I track appointment attendance and follow-up outcomes weekly, helping you measure changes in missed appointments and estimate the potential revenue impact for your practice.
Do you work with my existing receptionist?
I coordinate directly with your receptionist during onboarding. They manage patients in the clinic, while I support digital and phone enquiries remotely. This overflow support helps prevent missed messages, reduces their workload, and keeps patient communication organized without disrupting existing
What does the weekly report include?
Your weekly report includes no-show rates versus the previous week, estimated revenue recovered, new enquiries and responses, average response time, Google reviews collected, and patients due for follow-up who haven't rebooked. It's concise, clear, and designed for a 5-minute Sunday review.
