I will email customer support agent for shopify, zendesk tickets, chat support

Pakistan

I speak Urdu, English

104 orders completed

Hi…. Freelancing is my passion, and I am an active member of E-commerce community worldwide, offering my dedicated & specialized services- customer support, shopify support, zendesk, email support, li...

Level 2

Has met high performance criteria and has a proven track record for meeting client expectations.

About this Gig

HELLO, A BUNDLE OF THANKS FOR VISTING MY PROFILE.

I provide professional and customized Customer Support service for shopify, via email & chat support, zendesk tickets support, and social media replies by exactly following store's policies, procedures and templates. With Fluent English (correct grammar & spelling), I can help your customers with friendly & natural responses (not robotic) to improve their satisfaction level and increase your brand ratings.


  • Available- full time for 7 days, for EST/PST/ or (UK, US, Australian) time Zone
  • Experience- I Can easily handle customer support for stores related to Socks & Garments, Electronics, and grocery items via email, zendesk, live chat, social media replies


MY RESPONSIBILITIES WOULD INCLUDE:

  1. Replying customers queries via email, live chat, or zendesk tickets
  2. Answering their product questions, order's status & tracking links
  3. Managing conflicts related to returns, exchanges and refunds
  4. Follow-ups with your team, distributors and vendors
  5. Do product Listing, or basic store maintenance
  6. Data entry in Excel, Airtable or google spreadsheet



PLEASE CONTACT ME, I AM FULLY READY TO START CUSTOMER SUPPORT FOR YOUR BRAND


Thanks

Social media platform:

Facebook

Twitter

Instagram

Service type:

Technical support

Language:

English

Timezone:

24/7

Support software:

Zoho Desk

Freshdesk

Zendesk

Knowledge base software:

Freshdesk

My Portfolio