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I will create or improve your customer support help center and faqs

David C

Costa Rica

I speak English, Spanish, Portuguese

Experienced Multidisciplinary Professional

Looking to take on additional freelance or project-based work. I bring +20 years of experience in online gambling, operations, project management, customer support, email marketing, and communications...
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About this Gig

Give your customers better answers - and reduce repetitive support requests.


A clear help center can save your team time, improve the customer experience, and help customers find answers without waiting for support.


I have extensive experience in customer support, operations, SaaS, CRM, digital marketing, and Help Center content. I can help you create clear, professional, easy-to-understand support documentation for your product or service.


I can help you with:

  • Help Center articles
  • FAQ pages
  • How-to guides
  • Customer support documentation
  • Product and feature explanations
  • Troubleshooting guides
  • Step-by-step instructions
  • Rewriting and improving existing support content
  • Organizing existing documentation
  • Reviewing your Help Center from a customer's perspective


I focus on making information:

  • Clear and easy to understand
  • Simple to navigate
  • Consistent in tone and terminology
  • Focused on the customer's actual question
  • Practical and easy to follow


You provide the information about your product, existing documentation, screenshots, or other relevant material, and I'll turn it into a polished customer-facing document.


Need something different? I'll be happy to discuss a custom package.

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create or improve your customer support help center and faqs
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create or improve your customer support help center and faqs

Service type:

Non-technical support

Language:

English

•

Spanish

Timezone:

UTC nighttime

Support software:

Salesforce

Knowledge base software:

Confluence

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